Apply on Employer Site

DYOPATH · 4 days ago

Junior Service Desk Technician

Waddell, Arizona

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

DYOPATH is an IT service company looking for a Junior Service Desk Technician who thrives on teamwork and providing exceptional support. In this role, you will be the first point of contact for customers, handling inquiries and providing timely solutions while gaining hands-on IT experience.

Cloud ComputingConsultingEducationInformation TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Be the first point of contact for customers, providing intake for calls, creating tickets, and delivering timely notifications

Answer inquiries via phone, email, and system requests, document solutions using SOPs, and support tasks like shipping equipment, updating mobility info, and organizing storerooms

Assist with laptop resets, mailing peripherals, tracking packages, and other projects as assigned

Qualification

Customer service skillsWindows OS knowledgeIT tools knowledgeSOPs adherenceMultitasking abilityShipping processes familiarityAsset tracking familiarity

Required

High School Diploma or GED required

Strong communication and customer service skills

Basic knowledge of Windows OS and IT tools

Ability to follow SOPs and multitask in a fast-paced environment

Preferred

Familiarity with shipping processes and asset tracking is a plus

Benefits

Medical, Dental & Vision Coverage

Life Insurance

401(k) with company match

Plus “You Pick a Day” paid holiday

FSA & HSA options

Pet Insurance (because pets are family!)

Company

DYOPATH

Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services.

Founded in 1994

Houston, Texas, USA

501-1000 employees

https://dyopath.com

H1B Sponsorship

DYOPATH has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2022 (2)