General Dynamics Information Technology ยท 2 hours ago
Systems Administrator Junior
USA MO St. Louis
Full-time
Onsite
Entry Level
$85K/yr - $115K/yr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government. As a Systems Administrator, you will support the customer in St. Louis, MO, ensuring the operational efficiency of IT systems and providing essential support for end user devices.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide support for implementation, maintenance, and incident troubleshooting of IT systems
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation
Install application software on end user device workstations via scripted install packages
Inventory management of deployed software and end user devices
Network and locally attached printers
Assist users in accessing and using IT systems
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
Identify and execute process improvements and other enhancements that improve operational efficiency
Qualification
Required
Top Secret/SCI clearance
Ability to obtain Top Secret SCI + Polygraph
3+ years of related experience
US Citizenship
Technical Troubleshooting
Virtual Desktop Infrastructure (VDI)
Workstation Platforms
Knowledge in one or more of the following areas: Workstations (thin and thick clients), Monitors, KVMs, Print, Fax and Scan Support Services, Audio Visual Services, Voice and VTC Support Services, Desktop Image Management, Virtual Desktop Infrastructure (VDI) Support Services, Home Directory and Profile Support Services, E-mail Support Services, Software Support Services, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Thick & thin web-based applications
Preferred
A+ Certification
N+ Certification
Security + or other DoD 8570.01M certification
ITIL v3 Foundations
Technical writing
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Full flex work weeks
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
Company data provided by crunchbase