Ferretti Search ยท 3 days ago
Export Coordinator
Lincolnton, NC
Full-time
Hybrid
Senior Level
5+ years expFerretti Search is seeking an Export Coordinator to support customers through assigned export accounts. The role involves booking shipments, arranging cargo movement, resolving operational issues, and maintaining accurate documentation while ensuring effective communication with internal teams, carriers, and customers.
ConsultingHuman ResourcesRecruitingStaffing Agency
Hiring Manager
Will Hudson
Responsibilities
Administer the export process and ensure accurate and timely execution of shipments
Provide customer service through clear, accurate, and timely communication
Communicate professionally with external partners including carriers, shipping agents, and freight forwarders
Work closely with internal departments to ensure timely and accurate flow of information
Perform primary and backup duties as assigned by management
Stay current with industry requirements and regulations, including U.S. Customs and Border Protection and customer-specific requirements
Acknowledge and manage disputes in accordance with established dispute resolution processes
Identify root causes of operational issues and assist in preventing future occurrences
Execute loss reporting and analysis procedures as required
Attend meetings and participate by being prepared, on time, and following up on assigned action items
Upload backup documentation and file notes to ensure transparency and record accuracy
Call the receiving line, vendors, and/or SEACORP team members to expedite processes and resolve issues
Arrange container drayage with approved trucking partners
Coordinate additional services such as fumigation, stripping, and offloading as needed
Complete bookings within required timeframes from authorization to email confirmation
Create and process SEACORP documents, including Bills of Lading, Dock Receipts, and Truck Receipts
Track and manage booking changes and communicate updates to relevant parties
Manage disputes in a timely manner and work with approved vendors for resolution
Communicate clearly and professionally using internal tools and systems
Participate in company training and adapt to industry standards or customer requirement changes
Assist with maintaining a monthly content calendar and coordinating with marketing committees
Post approved content on social media and support content development with the SEACORP team
Qualification
Required
Bachelor's degree or equivalent experience required
Minimum of five (5) years of experience in import/export operations required
Working knowledge of export booking and documentation processes
Experience with Customer Relationship Management (CRM) systems and the ability to learn new software
Strong customer service skills, including listening, negotiation, follow-up, and deadline management
Excellent written and verbal communication skills
Strong organizational and time-management abilities
Demonstrated problem-solving skills with the ability to make sound decisions based on accurate and timely analysis
Company
Ferretti Search
Ferretti Search specializes in connecting exceptional people with outstanding companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase