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Maximus · 9 hours ago

Training and QA Lead

United States

Full-time

Remote

Senior Level

$25/hr - $48.86/hr

5+ years exp

Maximus is looking to hire a Training and QA Lead. This remote position will involve designing and developing training programs while ensuring quality assurance standards are met.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support the design, development, and distribution of training programs and materials

Develop and support the design, development, and distribution of training programs and materials

Establish and communicate the training methodologies to participants

Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification

Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage

Design, develop, and implement training curriculum

Develop qualitative and quantitative assessment tools to measure learner requirements and competencies

Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable

Maintain continuous monitoring of call and chat quality

Conduct regular calibrations with the team to ensure quality standards are understood

Conduct feedback sessions with Analysts based on monitoring results

Conduct regular calibrations with the team to ensure quality standards are understood

Support leadership with assigned duties and acts as the department’s subject matter expert

Qualification

Training curriculum developmentDevelopment experienceADDIE learning lifecycleELearning tools proficiencyLearning Management Systems (LMS)Communication skillsWork independently