AiOmed · 1 week ago
Customer Success Manager- Customer Success Manager – Minimum 2 Years of Experience
Newark, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expAiOmed is a fast-growing digital health company transforming how long-term care and skilled nursing facilities deliver care. They are seeking a passionate Customer Success Manager to ensure the success and satisfaction of customers through on-site implementations, training sessions, and ongoing technical support.
Computer Software
Responsibilities
On-Site Implementations - Travel to customer sites to install, configure, and launch our platform within healthcare facilities
Conduct Training Sessions - Deliver hands-on training to clinical staff ensuring confident and effective use of the system from day one
Provide Ongoing Technical Support - Act as a frontline technical resource, troubleshooting, resolving issues, and working cross-functionally with our product and support teams
Drive Customer Engagement & Adoption - Build strong relationships with users and stakeholders to encourage adoption, identify barriers, and ensure consistent system usage. Track implementation progress, usage analytics, and engagement KPIs to ensure measurable outcomes and satisfaction
Qualification
Required
Bachelor's degree
Proven ability to motivate and engage teams
Exceptional interpersonal, training, and communication abilities
Strong technical aptitude and comfort with digital tools
A proactive, solution-oriented mindset with a passion for enhancing patient care through technology
Willingness to travel frequently across regions (approximately 60% of the time)
Availability to work from 7:00 AM to 4:00 PM, with flexibility to adjust based on customer needs, travel, and time zone considerations
Benefits
Health benefits
Paid time off
Company
AiOmed
AiOmed provide Long-Term-Care providers with the tools they need to provide better care at a lower cost.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase