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Rockwell Automation · 14 hours ago

Customer Service Support Level 2

Houston, Texas, United States

Full-time

Hybrid

Entry Level

2+ years exp

Rockwell Automation is a global technology leader focused on enhancing productivity and sustainability for manufacturers. They are seeking a Customer Service Support Level 2 to manage customer orders, resolve complaints, and assist with account information while providing exceptional service through various communication channels.

HardwareIndustrial AutomationSales AutomationSoftware

No H1B

Responsibilities

Determines and schedules orders according to urgency

Order entry

Contacts outside sales force and/or customers to resolve questions, pricing, or missing data on orders

Resolve customer complaints and issues by phone, email

Reach out to customers to verify and update account information

Taking customer calls for US and Canada through Call Center

Greet customers warmly and ascertain problems or reason for calling

Assist with placement of orders, cancelling orders, return requests and/or warranties issues

Suggest solutions when a product is out of stock – substitutions

Attempt to persuade customer to reconsider cancelation

Assist customers on how to use B2B portals

Work with MPR Controllers and Shipping to make sure we meet the customer's demand

Issue RMAs

Back-up for Canada Customer Care

Other duties as assigned by the Customer Service Manager

Qualification

Customer service experienceSAPIndustrial motor controlCommunication skillsProblem-solving skills

Required

High School Diploma or General Educational Degree (GED)

Legal authorization to work in the United States is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening