GCA ยท 23 hours ago
Help Desk Tier II Administrator
Quantico, VA
Full-time
Onsite
Mid Level
3+ years expGCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. They are seeking a Help Desk Tier II Administrator to address and resolve service requests and problem incidents related to end-user issues, providing exceptional customer service and technical support for software and hardware.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Addressing and resolving service requests and problem incidents related to end-user issues, encompassing both software and hardware
Consulting with the user community to troubleshoot technical problems and respond to queries via telephone or self-service tickets
Supporting internal and external customers with computer hardware, software, network, system/application access, and telecommunications systems
Covering three eight-hour shifts throughout the day
Utilizing problem-solving skills to diagnose, identify, isolate, and analyze issues
Routing calls to specialized support teams
Maintaining and updating records and tracking databases
Alerting management to recurring problems
Collaborating with system administrators and developers to ensure timely resolution of services and incidents
Providing exceptional customer service across all organizational levels
Qualification
Required
DoD 8570 - IAT Level I, Security+ CE
Demonstrated 3-5 years of progressive Information Technology (IT) experience in helpdesk support or similar IT field
Experience with software and hardware resolution to include more advanced service solutions than Tier I end user support
Top Secret clearance
High school Diploma
Shifts needed for coverage: 0600-1400, 1400-2000, 2000-0600
Benefits
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Competitive Compensation
Paid Time off includes 10 federal holidays and 15 additional days.
Bereavement Leave
PTO Cash out
Company Paid STD and LTD
Life and AD&D Insurance
70% employer paid Medical, Prescription, Dental, and Vision Coverage
401k Savings and company match
Employee referral program
Company
GCA
GCA is a veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Anthony Tannoya
Chief Executive Officer
Michael Dorr
Vice President & COO
Company data provided by crunchbase