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TTX Company · 3 hours ago

Field Service Engineer I

2151 Hawkins St, Charlotte, NC, 28203, US

Full-time

Onsite

Entry Level

$64K/yr - $75K/yr

3+ years exp

TTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. The Field Service Engineer I role focuses on linking the Engineering Department with customers, troubleshooting issues, providing technical guidance on rail car repairs, and documenting resolution activities to ensure safe and efficient operations.

AutomotiveLogisticsRailroad

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Receive and resolve Engineering Help Desk emails and phone calls while receiving consistent guidance and direction. (70% of Time)

Research requests and communicate appropriate guidance to the customer

Discuss detailed technical information with a variety of people with varying backgrounds and skill levels, via email, on the telephone, and face-to-face

Thoroughly document work activities within the help desk software for future reference and trend analysis

Assist in field investigations and/or lab testing of failed components to determine root cause

Perform data/trending analysis to determine the scope of the issue

Utilize engineering and technical expertise in the creation and development of basic repair procedures

Employ engineering and technical expertise in the creation and development of recommendations for changes to design specifications or repair procedures

Contributor to small and large projects. Projects will be assigned or self-identified through experience or data/trend analysis. (10% of Time)

Conduct field inspections of Company equipment for the purpose of identifying emerging issues or verifying trending issues, documenting the issues, and initiating corrective action with the appropriate Company departments. (5% of Time)

Research viability and desire of TTX to purchase, inventory, and utilize component specialties and formally approve component specialties using accepted TTX internal procedures. (5% of Time)

Participate in cross-functional teams supporting the tactical and strategic goals of the Equipment Department. (5% of Time)

Teach pre-defined training classes to Company personnel and customers under guidance of more experienced engineers. Individual classes are to be suited to student needs. (5% of Time)

Qualification

Mechanical Engineering DegreeAutoCAD3-D Modeling (SolidWorks)Data AnalysisTechnical Report WritingCustomer ServiceMultitaskingEffective CommunicationProblem Solving

Required

Bachelor's Degree in Mechanical Engineering (or equivalent) from a 4-year university

Less than 3 years related experience and/or training, or equivalent combination of Mechanical Engineering education and experience

Proficient with computer software such as Windows, Word, Excel and PowerPoint

Ability to multitask and work on multiple projects and tasks on a regular basis

Ability to write formal engineering reports, business correspondence, and procedures

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Effective oral communications skills

Ability to travel overnight to the field environment to support the business requirements of this position. Travel may be up to 25% of time

Preferred

Trained in AutoCAD and 3-D modeling software (SolidWorks is preferred)

Knowledge of elementary welding, fabrication, and manufacturing processes

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations

Ability to effectively present information and respond to questions from management, customers, and the general public

Ability to respond to common inquiries or complaints from customers and members of the business community

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis

Ability to define problems, collect data, establish facts, draw valid conclusions, and provide recommended course of action

Benefits

Paid Time Off

Health, Dental and Vision benefits

401(k) with company match

This position participates in Railroad Retirement.

Company

TTX Company

Glassdoor4.2

We’re TTX, a company that provides railcars and related freight car management tools to the North American rail industry.

Founded in 1955

Chicago, Illinois, USA

1001-5000 employees

http://www.ttx.com

H1B Sponsorship

TTX Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (6)

2023 (3)

2022 (4)

2021 (3)

2020 (5)