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Wakefern Food Corp. · 9 hours ago

Help Desk Associate

Edison, NJ

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $80K/yr

0+ years exp

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States, supporting its co-operative members' retail operations. The Service Center Agent Trainee is responsible for delivering assistance and insight to customers, monitoring problems, and performing first-level troubleshooting to ensure timely resolution.

Food and BeverageRetailRetail Technology

H1B Sponsor Likely

Hiring Manager

Jordan Bishop

Responsibilities

Provide general assistance and support to customers and other team members as necessary

Log and document all problems/Services along with action and resolution

Monitor open problems daily to ensure they are appropriately addressed, including escalation to other departments or Vendor Services

Dispatch correct vendors to correct problems

Escalation of problems as stated in procedures to management, Tech departments, vendors, etc

Responsible for placing open problems on turnover and/or Vendor Services folders

Work closely with Vendors on problems when needed

Adherence to performance management standards

Assistance with gathering data for creation of departmental reports

Attend staff meetings as required pertaining to the Service Center

Monitors system status observing video logs and E-mail

Enters basic coding for job scheduling/restart for all platforms

Performs change management functions as required

Supports storage media processing as required

Communicates/Escalates issues with Associates/Vendors/Stores

Performs duties as assigned by supervisor

Complete HIPAA training successfully

Adherence to Company and Departmental policies and standards

Participate in projects pertaining to the position

Ongoing: Increase knowledge of computing technologies, platforms, operating systems and applications; PC application and systems, communication protocols and techniques; and Local Area Network (LAN) operating systems, applications and environments. Stay current on industry trends and technologies

Qualification

POS CertificationProblem SolvingCommunication SkillsOrganizational SkillsPC KnowledgeTeamworkInitiative

Required

Overtime required (volunteer, mandatory, and standby as needed)

6 months – 1 year experience in the Service Center

Excellent written and verbal communication skills

POS Certification required

Flexibility regarding work schedule which includes weekends, holidays, and off hours

Participate and work well in a team environment

Ability to take initiative with a strong desire to learn

Must have strong organizational skills

Strong problem solving skills

PC knowledgeable

Company

Wakefern Food Corp.

Glassdoor3.1

Wakefern Food Corp. is employing an innovative approach to wholesale business services.

Founded in 1946

Keasbey, New Jersey, USA

10001+ employees

http://www2.wakefern.com

H1B Sponsorship

Wakefern Food Corp. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)