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FIRST · 1 day ago

Event Management Team Lead

ABC - Pier57

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $130K/yr

8+ years exp

FIRST Global Management Services Inc. is seeking an Event Management Team Lead who will play a pivotal role in leading a team to deliver exceptional event services. The individual will manage event logistics, oversee team performance, and ensure client satisfaction through high-quality event execution.

Events

Responsibilities

The Event Management Team Lead works to coordinate staff assignments and workload for both onsite and digital events

Reviews requests sent by event intake team and confirms space, approvals and other pertinent information prior to assigning

Advise on the planning and execution of events for designated high profile groups, overseeing execution of larger scale events

Support and coordinate the delivery of events as needed

Handles event escalations

Manages monthly audit reports as required by client and internal management

Partner with the client on various strategic initiatives and projects

Directly manage a team of direct reports

Develop, mentor, and provide feedback to team members on an on-going basis

Oversee workload of team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required

Manage vacation schedules, ensuring appropriate team coverage and review all expense reports

Oversee the on-boarding/off-boarding process for all employees

Ensure team adheres to standard operating procedures and compliance processes

Manage and promote communications to all team members to ensure maximum efficiency

Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters

Ensure the team maintains positive relationships with clients

Ensure the team is providing value to clients and seeking value-adds where possible

Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions

Qualification

Event management experienceTeam managementProject managementCommunicationFluency in EnglishCreative problem solvingAdaptabilityTime management

Required

8+ years' event management experience, preferably within a large venue, hotel, or event management capacity

2+ years' experience managing or supervising a team

Excellent written and oral communication skills at all levels

Decision maker and problem solver with a collaborative/team-player attitude

Positive and caring approach to team management

Experience working cross-functionally with all levels of stakeholders in a fast-paced environment

Creative problem solver, resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases

Must be fluent in English

Ability to work onsite

Preferred

Bachelor's Degree preferred

This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus(es) as required

Benefits

Private Medical Insurance with BUPA from day one

28 Days Annual Leave PLUS Bank Holidays

Personal Volunteer Day

20 Days of Sick Pay each Year

Enhanced Parental Leave (Maternity & Paternity)

Wellness Stipend

Complimentary access to Headspace, Rocket Lawyer & Maven

Life Insurance

Employee Assistance Program (EAP)

Cycle to Work Scheme

Season Ticket Loan

Mobile Phone Allowance

Pension Scheme Enhancements

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.