This job has closed.

JPMorganChase · 3 days ago

Experience Design, Vice President - Infrastructure Platforms

New York, NY

Full-time

Onsite

Mid, Senior Level

$123K/yr - $201K/yr

5+ years exp

JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. The Vice President Experience Design will shape user experience across products and services, leading initiatives that blend business needs and user insights while collaborating with cross-functional teams to enhance customer satisfaction.

Asset ManagementBankingFinancial Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain

Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Apply the Jobs To Be Done (JTBD) framework to uncover user needs, drive product strategy, and ensure solutions are rooted in real-world user jobs and outcomes

Work collaboratively across product teams, Solution Architects, and Infrastructure Platforms partners to develop innovative experiments and solutions that enhance the user experience and eliminate friction

Drive the adoption of these solutions across product teams to increase customer satisfaction. This horizontal role supports product domains, enabling best-in-class design practices and fostering a culture of user-centered innovation

Qualification

User experience designInclusive designAccessibility guidelinesVisual representation skillsTechnical literacyDesign leadershipJobs To Be Done FrameworkCollaboration skills

Required

5+ years of experience or equivalent expertise in user experience design or similar roles

Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred

Design leadership or managerial experience

Experience in utilizing the Jobs To Be Done Framework to identify unmet needs and pain points to prioritize enhancements

Experience working with Infrastructure Technology products such as Storage, Database, Compute and Networking within both Public & Private Cloud

Benefits

Comprehensive health care coverage

On-site health and wellness centers

A retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Company

JPMorganChase

Glassdoor4.0

With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.

Founded in 2000

New York, New York, USA

10001+ employees

https://www.jpmorganchase.com/

H1B Sponsorship

JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3471)

2024 (3469)

2023 (3395)

2022 (3594)

2021 (2515)

2020 (2495)