Syntagma Group · 5 days ago
Senior Desktop Application Specialist
Roseland, NJ
Full-time
Onsite
Mid, Senior Level
$100K/yr - $130K/yr
2+ years expSyntagma Group is a law firm seeking a Senior Desktop Application Specialist to support and maintain their desktop software environment, focusing on legal-specific applications. The role involves ensuring reliable use of document management, case management, and productivity tools to facilitate high-quality legal services.
ConsultingRecruitingStaffing Agency
Hiring Manager
Matthew Granato
Responsibilities
Install, configure, and maintain desktop applications, including Microsoft 365 (Word, Outlook, Excel, PowerPoint, Teams)
PDF tools (such as Adobe Acrobat and Kofax Power PDF)
Document Management Systems (iManage)
Time & billing tools like INTAPP
Manage application updates, patches, and version control across the firm
Maintain standard desktop images and application deployment packages
Serve as a primary point of contact for application-related issues and requests
Troubleshoot and resolve software problems, performance issues, and integration errors
Document common issues and solutions and maintain an internal knowledge base
Assist with onboarding and offboarding users from an application perspective
Configure applications to align with firm policies, workflows, and security requirements
Work with IT leaders to test and roll out new applications, features, and integrations
Manage user roles, permissions, and security groups within key applications
Ensure data integrity, confidentiality, and compliance with legal and regulatory requirements, including client confidentiality and retention policies
Participate in technology projects, including software upgrades, migrations, and new system implementations
Analyze user feedback and usage patterns to recommend improvements in tools and workflows
Collaborate with vendors and consultants to resolve complex application issues and support projects
Contribute to documentation of firm-wide application standards, procedures, and guidelines
Qualification
Required
Strong expertise with Microsoft Windows and Microsoft 365 in a business setting
Basic understanding of networking concepts, Active Directory, and group policies
Excellent communication skills; able to explain technical concepts in user-friendly terms
Strong customer-service mindset with patience and professionalism in supporting attorneys and staff
Detail-oriented with strong organizational and documentation abilities
Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment
Preferred
Associate or bachelor's degree in information technology, computer science, or related field preferred; equivalent experience will be considered
2–5+ years of experience supporting desktop applications in a professional services environment; law firm experience is strongly preferred
Experience with at least one major legal Document Management System (such as iManage, NetDocuments, Worldox), with iManage strongly preferred
Experience with practice/case management and time/billing applications is a plus
Familiarity with remote access tools, virtual desktops, and mobile device integration
Company
Syntagma Group
Syntagma Grp. offers consulting services in recruiting, talent acquisition, and tailored financing solutions for real estate.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Anthony Zarro
Talent Partner (Full-Time, Contract, Executive Search)
Company data provided by crunchbase