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NEOGOV · 5 hours ago

IT TECHNICAL SUPPORT ANALYST 1

Shreveport, LA

Full-time

Onsite

Entry Level

$3,895/mo - $7,011/mo

3+ years exp

NEOGOV is seeking an IT Technical Support Analyst 1 for the Northwest Louisiana Human Services District's Operations IT Department. The role involves providing technical support for internal end users, administering user accounts, and ensuring the smooth delivery of technology services across multiple facilities in the district.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Receives technical and administrative direction from and serves as assistant to the IT Tech Support Analyst 3

Primary focus are in the areas of computer operations, end user and desktop support (hardware and software)

Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services

Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support services across the District

Administer new user accounts and provides network access according to needs and permissions

Sets up, configures desktop computers, peripherals, and accounts assigning levels of access

Installs software, and repairs hardware and peripherals

Performs remote and/or onsite support to resolve technical support requests

Responsible for changing backup tapes as assigned

Troubleshoots and diagnoses problems with computer equipment, implements corrective action procedures with prescribe guidelines

Participates in orientation of new employees

Assists Supervisor with updating hardware/software network wide; deployment of hardware including telecommunications and hand-held devices; coordination of video conferencing and other audio-visual equipment

Assists in maintaining inventory of IT assets by keeping equipment databases current and conducts onsite validation of property annually

Serves as IT Tech Support Analyst backup when assigned

Qualification

Information Technology ExperienceTechnical SupportDesktop SupportOperating System SupportSoftware InstallationCommunication SkillsProblem SolvingTeam Collaboration

Required

Three years of experience in information technology

Six years of full-time work experience in any field plus one year of experience in information technology

An associate's degree in information technology plus one year of experience in information technology

A bachelor's degree plus one year of experience in information technology

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion

Benefits

Insurance Coverage

Parental Leave – Up to six weeks paid parental leave

Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works).