Fanatics · 19 hours ago
SOC Operator
100 Planters Rd, Sunnyvale, TX, 75182, US
Full-time
Onsite
Entry Level
2+ years expFanatics is building a leading global digital sports platform. The SOC Operator is responsible for monitoring, analyzing, and responding to security incidents in a fast-paced environment, ensuring the safety and security of personnel and assets.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Monitor live video feeds, alarm systems, and access control systems to detect and assess potential threats
Respond to security incidents, alarms, and emergencies in accordance with standard operating procedures (SOPs)
Dispatch and coordinate with on-site security personnel, first responders, and emergency services as necessary
Conduct proactive surveillance of critical areas to identify unusual activity or emerging threats
Serve as the central point of contact for security incidents and emergency communications
Communicate timely, accurate, and detailed incident updates to key stakeholders, including site leadership and emergency responders
Document incidents and produce detailed, accurate, and timely incident reports
Escalate high-risk or unresolved issues to SOC leadership as necessary
Operate and troubleshoot security technology, including video surveillance (CCTV), access control, intrusion detection, and emergency communication systems
Support the technical maintenance of SOC equipment and report issues to the appropriate technical support teams
Conduct system health checks, ensure uptime, and report any operational deficiencies
Identify and assess potential threats from local, regional, and global sources
Collaborate with threat intelligence teams to support situational awareness and risk mitigation
Stay informed about security-related news, trends, and emerging threats that could impact the organization
Ensure all actions and responses comply with internal security policies, regulatory standards, and industry best practices
Participate in routine audits of SOC activities, processes, and documentation to ensure compliance
Maintain confidentiality and adhere to data privacy requirements while handling sensitive security information
Qualification
Required
High School Diploma or GED required
2+ years of experience in a security operations center (SOC), physical security, emergency dispatch, or a related role
Experience with security technologies such as CCTV, access control, intrusion detection, and incident management systems
Strong analytical, critical thinking, and problem-solving skills
Ability to multi-task and prioritize effectively under pressure
Clear, concise, and professional verbal and written communication skills
Proficiency with security technology platforms, including access control, video surveillance, and incident reporting tools
Familiarity with incident management, threat analysis, and escalation protocols
Ensure all actions and responses comply with internal security policies, regulatory standards, and industry best practices
Participate in routine audits of SOC activities, processes, and documentation to ensure compliance
Maintain confidentiality and adhere to data privacy requirements while handling sensitive security information
Preferred
Associate's or Bachelor's degree in Criminal Justice, Security, or a related field
Certifications in Security Operations (e.g., ASIS CPP or PSP)
CPR, AED, and First Aid certifications
Proficiency in NIMS/ICS (National Incident Management System/Incident Command System)
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
H1B Sponsorship
Fanatics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
Rochester Business Journal
2025-12-24
2025-12-24
Company data provided by crunchbase