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DSV - Global Transport and Logistics · 1 day ago

Program Manager, Implementations

United States

Full-time

Remote

Mid Level

3+ years exp

DSV - Global Transport and Logistics is a leading provider of transport and logistics solutions. The Program Manager is responsible for launching and supporting new customer service programs, ensuring operational readiness, and managing critical administrative and financial processes while serving as the central coordination point among clients, internal teams, and vendors.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Lead new site turn-ups, coordinating timelines, resources, and cross-functional stakeholders

Ensure operational readiness for new programs, including systems, staffing, processes, and documentation

Manage onboarding activities for new client programs and service queues

Track launch milestones and escalate risks or delays proactively

Oversee client queue start-ups, ensuring routing, workflows, and service levels are correctly configured

Act as a primary point of contact during early-stage program stabilization

Monitor queue performance during launch and transition to steady-state operations

Partner with operations and client teams to resolve startup issues quickly

Manage invoicing and purchasing processes related to customer service programs and sites

Coordinate purchase orders, vendor setup, and billing approvals

Ensure invoices are accurate, timely, and aligned with contractual terms

Maintain financial tracking for programs, including costs, budgets, and forecasts

Serve as a liaison between clients, operations, finance, IT, and procurement teams

Communicate launch status, risks, and deliverables clearly to internal and external stakeholders

Support client relationship management through professional, responsive communication

Develop and maintain standard operating procedures (SOPs) for program launches and administrative workflows

Identify opportunities to streamline onboarding, invoicing, and purchasing processes

Support audits, reporting, and compliance activities as needed

Qualification

Program managementFinancial administrationClient relationship managementProject management certificationQueue management systemsProcess improvement mindsetRisk identificationStakeholder managementCross-functional collaborationAttention to detail