Apply on Employer Site

GCA · 16 hours ago

Help Desk Analyst

Quantico, VA

Full-time

Onsite

Entry, Mid Level

GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. They are looking for a Help Desk Analyst who will be responsible for providing exceptional customer service and technical support to end-users, ensuring smooth operations and adherence to service level agreements.

Information Technology & Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide technical support and troubleshooting assistance to end-users

Initiate and resolves service request/problem incidents

Install, configure, and maintain computer hardware and software

Assist with the setup and maintenance of user accounts and permissions

Works with system administrators and developers to ensure services/incidents are completed

Document all support activities and resolutions in the ticketing system

Follow standard operating procedures for incident management and escalation

Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Qualification

Windows operating systemsCustomer Service SupportActive DirectoryDoD 8570 - IAT Level IIProblem-solving skillsTechnical supportAttention to detail

Required

Proven experience as a Help Desk Analyst or Customer Service Support

Strong knowledge of Windows operating systems and desktop support

Ability to diagnose and resolve hardware and software issues

Excellent problem-solving skills and attention to detail

DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)

Interim Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication

Preferred

Active Directory experience preferred

TS/SCI preferred

Benefits

Paid Time off includes 10 federal holidays and 15 additional days.

Bereavement Leave

Parental Leave

Company Paid STD and LTD

Life and AD&D Insurance

Medical, Prescription, Dental, and Vision Coverage

401k Savings and company match

Employee referral program

Company

GCA

Glassdoor3.4

GCA is a veteran owned small business providing solutions to customer requirements in every realm of the intelligence and information technology industries to include, imagery/intelligence analysis, related systems engineering and administration, operations and maintenance, networking and VTC services.

Founded in 2015