ServicePower · 1 week ago
Home Appliance Service Technician
United States
Full-time
Remote
Entry, Mid Level
2+ years expServicePower is seeking a Home Appliance Service Technician to provide courteous and efficient technical-based customer service to clients. The role involves troubleshooting, answering customer inquiries, and managing service tickets while representing the company effectively.
Business IntelligenceEnterprise ApplicationsEnterprise SoftwareSchedulingSoftwareWeb Development
Responsibilities
Provide technical support, troubleshooting, pre-sales questions and placing part orders as assigned to product end-users, servicers and internal staff as needed
Answer technical and/or customer service phone calls daily in whatever queue is assigned to them to assist product end-users and servicers
Handle tickets (JIRA) and address/manage their statuses for proper customer follow up
Perform assigned project work that requires day to day follow up e.g. parts management, RA process
Perform assigned dispatch duties as assigned, including the related dispatch management
Attend staff meetings on a weekly basis
Participate in ongoing interdepartmental training
Provide technical assistance for escalated dispatch issues
Perform project work as assigned
Attend periodic manufacturer product training for new and existing products
Qualification
Required
2 year field service (Commercial experience and EPA preferred but not required)
3 year minimum experience in Customer Service, or 2 year CS and 1 year Product Support, in a Call Center environment: Major Appliance (MA, preferred), Consumer Electronics (CE)
High school diploma; college courses a plus; appliance technical training certificates preferred
PC skills including but not limited to MS Office Suite; web-based applications, ACD phone system, e-mail based helpdesk ticketing system, general technical and mechanical understanding
Excellent Verbal and Written skills
Multi-Tasking
Interpersonal skills
Attention to detail and follow-up
Ambitious and a Self-Starter
Technical problem solving skills
Preferred
General knowledge of: Customer Service and Technical Support, Warranty Claims Processing and Dispatch Services in the Field Service Industry
Company
ServicePower
ServicePower is a global leader in AI-powered field service management software, helping enterprise organizations drive operational and cost-saving efficiencies.
51-200 employees
H1B Sponsorship
ServicePower has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.44M2017-02-10Acquired
2016-02-08Post Ipo Debt· $1.44M
2000-04-28IPO
Leadership Team
Frank Gelbart
CEO
Sam Sippl
Chief Financial Officer
Recent News
2025-12-18
2025-11-04
Company data provided by crunchbase