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ServicePower · 4 hours ago

Home Appliance Service Representative

California, United States

Full-time

Onsite

Mid Level

3+ years exp

ServicePower is seeking Home Appliance Service Representatives to provide courteous and efficient technical-based customer service. The role involves answering customer service calls, managing tickets, and providing technical support for clients and their customers.

Business IntelligenceEnterprise ApplicationsEnterprise SoftwareSchedulingSoftwareWeb Development

Comp. & Benefits

Responsibilities

Answer technical and/or customer service phone calls daily in whatever queue is assigned to them to assist product end-users and servicers

Handle tickets (JIRA) and address/manage their statuses for proper customer follow up

Perform assigned project work that requires day to day follow up e.g. parts management, RA process

Perform assigned dispatch duties as assigned, including the related dispatch management

Provide technical support, troubleshooting, pre-sales questions and placing part orders as assigned to product end-users, servicers and internal staff as needed

Attend staff meetings on a weekly basis

Participate in ongoing interdepartmental training

Provide technical assistance for escalated dispatch issues

Perform project work as assigned

Attend periodic manufacturer product training for new and existing products

Qualification

Customer ServiceTechnical SupportPC SkillsWarranty Claims ProcessingTechnical Problem SolvingMulti-TaskingVerbal CommunicationWritten CommunicationInterpersonal SkillsAttention to DetailSelf-Starter

Required

3 year minimum experience in Customer Service, or 2 year CS and 1 year Product Support, in a Call Center environment

High school diploma; college courses a plus

PC skills including but not limited to MS Office Suite; web-based applications, ACD phone system, e-mail based helpdesk ticketing system, general technical and mechanical understanding

Excellent Verbal and Written skills

Multi-Tasking

Interpersonal skills

Attention to detail and follow-up

Ambitious and a Self-Starter

Technical problem solving skills

Preferred

General knowledge of: Customer Service and Technical Support, Warranty Claims Processing and Dispatch Services in the Field Service Industry preferred

appliance technical training certificates preferred

Major Appliance (MA) or Consumer Electronics (CE) experience a plus

Company

ServicePower

ServicePower is a global leader in AI-powered field service management software, helping enterprise organizations drive operational and cost-saving efficiencies.

Founded in 1996

Stockport, Stockport, GBR

51-200 employees