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Monument Staffing · 4 hours ago

Patient Representative

Boston, MA

Full-time

Hybrid

New Grad, Entry Level

Monument Staffing is representing a leading Boston-based hospital seeking a compassionate, detail-oriented Patient Representative. This role is crucial in supporting the patient experience through administrative, communication, and coordination support in a fast-paced clinical environment.

EmploymentRecruitingStaffing Agency

Culture & Values

Responsibilities

Serve as an initial point of contact for patients, families, and visitors

Assist with patient check-in, registration, and appointment coordination

Respond to patient inquiries in person, by phone, and electronically with professionalism and empathy

Maintain accurate patient records and documentation in accordance with hospital policies

Verify patient insurance coverage, eligibility, and required authorizations; identify discrepancies and escalate issues as needed in coordination with billing and clinical teams

Coordinate with clinical and administrative teams to ensure smooth patient flow

Provide clear guidance regarding hospital processes, forms, and next steps

Support patient satisfaction initiatives and help resolve basic concerns or issues

Ensure compliance with privacy, confidentiality, and HIPAA requirements

Qualification

Customer service experienceInterpersonal skillsCommunication skillsBasic computer proficiencyAttention to detailOrganizational skillsCompassionate demeanorProfessionalismProblem-solving skills