INEOS Automotive · 1 week ago
Head of Business Development, (Customer Service, CX)
Montvale, NJ
Full-time
Onsite
Director/ExecutiveINEOS Automotive is a company focused on developing and manufacturing 4X4 vehicles. They are seeking a dynamic Head of Business Development to lead growth in the Americas, overseeing customer service and developing the customer experience strategy.
AutomotiveManufacturingMechanical Engineering
Responsibilities
Oversee operational excellence of the Customer Service team which includes Parts planning, Warranty, Fixed Operations and regional field teams
Develop and execute a comprehensive Americas CX strategy that ensures a premium, seamless journey from delivery through long-term ownership
Drive aggressive growth in Parts and Service revenue by identifying and implementing new commercial opportunities across the United States, Canada, and Mexico
Lead the creation and rollout of high-margin profit levers, including curated accessory offers, lifestyle products, and affinity partnerships (insurance, extended warranties, and captive banking)
Cultivate and evolve strong relationships with key stakeholders, specifically focusing on partners that enhance the ownership experience and secondary market value
Develop comprehensive business plans and financial models for new ventures in the Aftersales, considering macroeconomic trends and competitive dynamics
Establish and monitor KPIs specifically tied to service retention, accessory penetration, and pre-owned margin optimization
Lead, develop, and inspire a high-performing, multi-functional team dedicated to commercial excellence and customer loyalty
Qualification
Required
Education: Bachelor's Degree required
Industry Experience: Extensive senior-level experience in Automotive OEM, with a specific track record in Aftersales, CX strategy, within the Americas region
Commercial Expertise: Broad experience encompassing parts distribution, accessory marketing, and the management of pre-owned vehicle programs
Strategic Execution: Proven success in creating structure out of ambiguity, developing complex project plans, and delivering results with multiple stakeholders
Relationship Management: Exceptional communication and persuasion skills, with a demonstrated ability to influence senior leadership and external business partners
New Venture Development: Experience building business units or revenue streams from the ground up, with a deep understanding of the financial drivers behind the automotive secondary market
Preferred
post-graduate degree (MBA or equivalent) preferred
Company
INEOS Automotive
INEOS Automotive is a manufacturing company that specializes in motor vehicle production.
Founded in 2016
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Balmer
Regional Director
Recent News
2025-12-22
2025-12-07
Markets | Mail Online
2025-11-15
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