Now100 ยท 23 hours ago
CRM Lead
San Jose, CA
Contract
Onsite
Senior Level
5+ years expNow100 is seeking a CRM Lead to oversee customer relationship management initiatives. The role requires extensive experience in CRM leadership, particularly with Oracle Service Cloud, and involves managing projects and ensuring best practices in customer service operations.
ConsultingInformation TechnologyInternet
Hiring Manager
Shiva S
Responsibilities
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Qualification
Required
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Preferred
Oracle certifications (e.g., Oracle B2C Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
Company
Now100
Now100 offers Oracle solutions, talent augmentation, Microsoft consulting, and cloud migration strategy.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase