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Albertsons Companies · 2 months ago

Service & Delivery Technician III

5918 STONERIDGE MALL RD, PLEASANTON, CA, 94588, US

Full-time

Onsite

Mid, Senior Level

$26.57/hr - $34.53/hr

5+ years exp

Albertsons Companies is at the forefront of the revolution in retail, and they are seeking a Service and Delivery Technician III to support their Safeway grocery stores in San Jose and the surrounding area. The role involves providing IT support, deploying and installing hardware and software, and troubleshooting various IT systems and equipment.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway

Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers

Provide complete recoverability of systems and applications

Trouble shoot resolution

Installation of new hardware and software

Provide customers with IT support; meet goals for service level agreements

Provide network and remote connectivity (hardware/software) support

Maintain equipment inventory controls and policies

Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems

Interface with all Corporate IT groups for on-site support and technology resolutions

Adhere to repair standards and service levels established

Driving required for this Zone Service Area

Qualification

IT Technical SupportHardware InstallationTroubleshootingWindowsMS OfficeRetail Systems ExperienceCustomer ServiceCommunication SkillsProblem-Solving SkillsCollaboration

Required

High school graduate

Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience

Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)

Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding

Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications

Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization

Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity

Strong sense of urgency, business ethics, dependability and follow through

Must have a good, safe driving record

Must have a reliable vehicle for this position