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NYC Department of Social Services · 9 hours ago

PROGRAM ANALYST

Manhattan, NY

Full-time

Onsite

Mid Level

3+ years exp

NYC Department of Social Services is seeking a Program Analyst to join their Process Evaluation Review Team (PERT) within the Office of Quality Assurance and Fiscal Integrity. The role involves analyzing data, drafting reports, assessing operations, and ensuring compliance with agency policies to improve program performance.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Analyze statistical data from reviews conducted in Job and Supplemental Nutrition Assistance Program (SNAP) centers to produce accurate descriptive reports, summaries and projected results that are feasible for agency decision making by proving recommendations for improving operational deficiencies and assisting in the development of effective techniques to improve performance

Research and draft reports and analytical summaries as needed in compliance with various lawsuit stipulations and responds to inquiries from, New York State Office of Temporary and Disability Assistance, Office of Legal Affairs and Corporation Counsel, Family Independence Administration, and the Medical Insurance Community Services Administration regarding lawsuit audit findings

Assess center operations to discern problem areas. Use assessment observations to assist in developing supervisory techniques emphasizing error prevention, adherence to agency policies and development of effective communications techniques between regional management, center staff and clients

Design audit instruments and forms used by case reviewers to monitor center compliance, assess center performance. Prepare timely revisions to instruments to reflect current procedure

Monitor new initiatives and provides policy, operational management, and information technology staff with recommendations to ensure that the implementation conforms to the agency's project goals

Participate in NYS/NYC SNAP payment accuracy initiatives by reviewing SNAP cases and preparing reports on error trends identified in process reviews conducted at FIA locations

Participate in agency meetings, workshops and conferences

Complete special projects as requested by the HRA Commissioner/Administrator

Qualification

Statistical analysisReport writingProgram evaluationBudget administrationOperations researchCommunication skillsTeam collaboration

Required

Applicants must be permanent in the Associate Staff Analyst civil service title or be permanent in a comparable title eligible for 6.1.9 title change

A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and one year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management, or in a related area

A baccalaureate degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in '1' above

An associate degree or completion of 60 semester credits from an accredited college and five years of satisfactory full-time professional experience as described in '1' above

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and seven years of satisfactory full-time professional experience as described in '1' above

A combination of education and/or experience equivalent to '1', '2', '3', or '4' above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least one year of experience as described in '1' above

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees