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Spectrum · 3 weeks ago

Digital Support Specialist

Maitland, Florida

Full-time

Onsite

Entry Level

2+ years exp

Spectrum is seeking a Digital Support Specialist to enhance sales by efficiently handling orders and customer inquiries. The role involves collaborating across departments to promote products and services while providing exceptional customer service.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues

Contributing to the enhancement of customer satisfaction and retention

Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners

Addressing order issues across various vendors to optimize the delivery of our digital products

Qualification

Sales experienceCustomer service experienceFluent in EnglishProblem resolution skillsMultitasking capabilitiesComputer proficiencyOrganizational skillsSound judgmentTask prioritizationEffective communicationTeam collaborationIndependent work

Required

High School Diploma or Equivalent

+2 years of experience in sales or customer service

Fluent in English, with strong reading, writing, and speaking skills

Excellent organizational and multitasking capabilities

Ability to work both independently and collaboratively

Effective problem resolution skills for customer complaints

Demonstrate sound judgment in job performance

Prioritize tasks efficiently

Comfortable with prolonged periods of sitting and handling numerous calls

Proficient in computer usage and various software applications

Preferred

Experience with consultative sales techniques, including needs analysis and closing

Strong problem-solving skills and ability to thrive in fast-paced settings

Effective communication skills to understand caller needs and provide solutions

Familiarity with cable/telephony products and services

Knowledge of Cable, Internet, Voice, and Mobile industries

Understanding of product information, packaging, pricing, and promotions

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees