Apply on Employer Site

eShipping · 1 day ago

Truckload Account Manager

Maryland Heights, MO, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

eShipping is a logistics and transportation management company headquartered in Kansas City, MO. The Truckload Account Manager fosters strong customer and carrier relationships while managing a variety of clients within the logistics and supply chain industry, focusing on client engagement and business growth.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Manage the needs of full truckload clients within the logistics and supply chain industry

Maintain strong relationships within the client organizations at the decision maker and end-user levels, present a consistent company image to those clients, and build and maintain high levels of client satisfaction

Develop SOPs, KPIs, and other measurements while onboarding new customers, and ensure these metrics are met and regularly reported for existing customers

Manage the contract renewal process

Support day-to-day operations

Conduct annual account reviews

Promote account penetration by pursuing sales growth opportunities with current customers within other departments

Nurture prospect relationships over extended sales cycles

Manage the negotiation and closing processes for each unique contract

Other administrative duties as assigned

Maintain current understanding of applicable requirements and laws

Qualification

Customer serviceTransportation logistics experienceNegotiation skillsProblem solvingCritical thinkingTeambuilding skillsDetail orientationIndependent judgmentComputer proficiencyTime managementOral communicationWritten communication

Required

Ability to work independently with minimal leadership oversight

Excellent customer service, time management, and teambuilding skills

Ability to work effectively in a fast-paced environment

Excellent problem solving and critical thinking skills

Ability to negotiate and close sales

Excellent oral and written communication skills

Able to utilize sound, independent judgment and make responsible decisions and recommendations

Excellent follow-through and detail orientation

Able to effectively utilize computer programs including Word and Excel and TMS system

Ability to work with a variety of people and personality styles

Able to work within a fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working

Work after hours as necessary to meet customer needs

High school diploma or equivalent

Minimum 2+ years of experience within the transportation logistics industry