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Brooksource · 4 hours ago

Information Technology Help Desk

Knoxville, TN

Contract

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

Brooksource is seeking an IT Help Desk Technician to join a high-volume support team providing frontline technical assistance in a fast-paced, customer-focused environment. This role focuses on diagnosing and resolving issues related to desktops, laptops, peripherals, and user accounts while delivering a high level of service to end users.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

McKena Faulkner

Responsibilities

Provide Tier 1–2 technical support for desktop and laptop hardware, operating systems, and peripherals

Troubleshoot and resolve issues related to Windows and Mac environments

Support user account management, password resets, and access requests using Active Directory and Microsoft Outlook/Exchange

Install, configure, and connect printers, scanners, and other peripheral devices

Log, track, and resolve support requests using a ticketing system, ensuring accurate documentation and timely follow-up

Communicate technical concepts clearly to non-technical users

Escalate complex issues appropriately while maintaining ownership through resolution

Deliver excellent customer service in a fast-paced, high-interaction environment

Qualification

IT support experienceWindowsMac supportActive DirectoryTicketing systemsCustomer service skillsCompTIA A+ certificationNetworking conceptsCommunication skills

Required

1+ year of experience providing IT or technical support for inbound user requests

Experience working with ticketing systems (ServiceNow preferred)

Working knowledge of Windows and Mac desktops and laptops

Familiarity with Active Directory and Microsoft Outlook/Exchange environments

Experience setting up and troubleshooting printers, scanners, and copiers

Strong written and verbal communication skills with the ability to translate technical issues for business users

Ability to remain calm, professional, and effective under pressure

Strong customer service experience (in-person and/or phone support)

Demonstrated interest in building a career in Information Technology

Ability to receive feedback and apply constructive criticism effectively

Preferred

Associate's degree in Information Technology or related field

CompTIA A+ or similar technical certification

Exposure to basic networking concepts and equipment (routers, switches, hubs)

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)