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BTC Bank · 5 hours ago

Customer Service Representative/Floater

Chillicothe, MO, US

Full-time

Onsite

New Grad, Entry Level

BTC Bank is a community bank dedicated to providing personal customer service and supporting local communities. The Customer Service Representative/Floater will assist customers with account-related inquiries, resolve problems, and cross-sell bank products and services while ensuring a high level of customer satisfaction.

BankingCommunitiesFinanceFinancial ServicesFinTech

Responsibilities

Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties

Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits

Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards

Relate customer requests for service charge rebates to the assistant vice president and vice president of operations

Process necessary paperwork to rebate customer service charges

Verify information on ATM/debit card applications to the information in customer database

Send exceptions to personal banking counselors for corrections

Update the system with messages regarding ATM/debit cards and service charge rebates

Balance customer checkbooks

Perform customer requested research, including printing statement and check copies

Input, maintain and/or delete ATM and debit cards within system

Transfer funds to cover customer overdrafts as directed by bank operations

Notify the research and adjustment coordinator of required adjustments as reported by customers

Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank

Distribute to customers and properly log all “hold statements” and check orders held by the bank

Act as backup to the receptionist, ATM/debit card coordinator and safe deposit vault attendant

Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition

Monitor the “bad address” report and attempt to track down customers and obtain updated information

Assist the operations processing specialist by verifying the accuracy of document images

Open, set timers and close the safe deposit vault utilizing dual control

Conduct call-backs to external check printing companies to verify customer information

Process lockbox payments, including deposit preparation and daily report transmission

Contact customers to obtain necessary signatures on items with missing or irregular signatures

Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence

Other duties as assigned

Qualification

Customer serviceCash handlingMS OfficeVerbal communicationWritten communicationWork independentlyPositive attitude

Required

High school diploma or equivalent

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices