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Northwest Bank · 6 hours ago

Loan Servicing Coordinator II

Williamsport, PA

Full-time

Onsite

Mid Level

$20/hr - $26/hr

3+ years exp

Northwest Bank is seeking a Loan Servicing Coordinator II to manage the daily life of loan servicing for small business and commercial loans. The role involves completing loan set-ups, processing transactions, maintaining customer service, and ensuring compliance with regulations.

BankingFinancial Services

H1B Sponsor Likely

Responsibilities

Complete new loan set-up, funding, and post-closing review

Post loan transactions for all product types

Perform loan maintenance in the core system as needed or directed

Complete work to meet the established service level agreements and benchmarks

Prepare and process payoff quotes and payoff transactions

Respond to customer inquiries with exemplary customer service in the established service agreement

Process loan modifications

Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower

Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external business partners

Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans

Ensure total document and data integrity attributes to comply with CECL data points

Train new hires to ensure consistency and standardization in servicing small business and commercial loans

Responsible for reconciliation of General Ledger accounts and daily balancing

Monitor collateral records

Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management

Prepare applicable release documents as needed

Establish and maintain loan collateral records in the core system

Process loan Line of Credit Renewals

Process the paid commercial loan report

Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts

Process all UCC continuations

Provide support for testing new products and services

Manage and distribute all servicing workflows and services

Gather Audit data requested by management

Validate year end reporting

Provide back-up support to Collateral and Origination areas

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualification

Commercial Loan ExperienceSmall Business Loan KnowledgeLoan Documentation KnowledgeCustomer Service ExperienceLoan Servicing Support SystemsTime ManagementOrganizational SkillsCommunication SkillsLeadership Abilities

Required

High School Diploma

Associate's Degree Related field

3 - 5 years Customer Service experience

Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues

Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation

Knowledge of appropriate loan servicing support systems

Ability to work on multiple tasks without compromising quality

Ability to look for ways to help customers without introducing risk to the bank properly

Efficient communication, time management and organizational skills

Excellent written and verbal communication skills, including an ability to collaborate on solutions and provide feedback

Ability to assume leadership responsibilities

Preferred

5 - 6 years Commercial or Small Business Loan experience preferred

High School Diploma or equivalent preferred

Benefits

Additional bonus earning opportunities

Benefits

Company

Northwest Bank

Northwest Bank is a financial firm that offers banking, lending, payments, and wealth management solutions.

Founded in 1896

Warren, Pennsylvania, USA

1001-5000 employees

https://www.northwest.bank

H1B Sponsorship

Northwest Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (7)

2023 (3)

2022 (1)

2021 (5)

2020 (3)