Hyrhub · 1 day ago
Solutions Specialist
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelHyrhub is seeking a Solutions Specialist to collaborate with the sales team and assist customers in selecting the appropriate solutions. The role involves documenting technical requirements, managing customer onboarding, and ensuring successful implementation and customer satisfaction.
Human Resources
Hiring Manager
Ashwitha Naik
Responsibilities
Collaborate with the sales team as a Solution specialist in customer presentations helping customers select the correct solution
Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams
Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers
Coordinate the transition between pre-sales and implementation once sale is closed
Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines
Initiate procurement related activities with the various internal and external procurement teams
Work with customers to review the business process and create a business process document and process mapping document
Schedule and manage weekly implementation call with customers and publish weekly status reports
Coordinate with the Installation team to plan travel for installation if needed
Conduct an overall validation of the solution scope and manage the transition through go live
Prepare training plans and execute onsite & remote training
Travel to customer site as part of implementation & onsite go-live assistance
Setup transition sessions to Support, introduce to customer and initiate hand over
Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer
Act as a primary point of contact, maintaining customer relationship and work towards customer’s success via the use of the company solutions and services
Schedule and manage periodic meetings with customers according to company guidelines
Manage any critical issues through resolution and follow up in collaboration with internal teams
Any other tasks assigned by manager or company
Qualification
Required
Collaborate with the sales team as a Solution specialist in customer presentations helping customers select the correct solution
Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams
Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers
Coordinate the transition between pre-sales and implementation once sale is closed
Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines
Initiate procurement related activities with the various internal and external procurement teams
Work with customers to review the business process and create a business process document and process mapping document
Schedule and manage weekly implementation call with customers and publish weekly status reports
Coordinate with the Installation team to plan travel for installation if needed
Conduct an overall validation of the solution scope and manage the transition through go live
Prepare training plans and execute onsite & remote training
Travel to customer site as part of implementation & onsite go-live assistance
Setup transition sessions to Support, introduce to customer and initiate hand over
Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer
Act as a primary point of contact, maintaining customer relationship and work towards customer's success via the use of the company solutions and services
Schedule and manage periodic meetings with customers according to company guidelines
Manage any critical issues through resolution and follow up in collaboration with internal teams
Any other tasks assigned by manager or company
Candidates will be required to pass a background check and drug screening
Must be able to work long hours seated and in front of a computer
This position requires the Candidate to be based in Dallas
Valid US driver's license, Valid Passport (travel to national & international locations as needed)
Willing to work flexible hours including weekends and evenings based on customer demand
Willing to travel to customer locations as necessary
Candidate will be required to work out of Dallas, US office
Preferred
High School Diploma, associate degree or higher Preferred
Adequate knowledge of electronics and basic Network knowledge with router and access point configuration knowledge. Proficient in technology, especially Microsoft Office applications
High attention to detail, strong analytical and organizational skills
Proactive qualities with the willingness to learn
Ability to work well under pressure and with minimal supervision
Experience working in Venue Management Systems providers, Cashless system providers, Family Entertainments (FEC), Amusement and Theme parks a plus
Team player, willing to help and support other employees and departments
Benefits
Medical, Dental and Vision insurance
401K plan
Company
Hyrhub
Hyrhub was founded in 2014, hiring niche talent is still a problem faced by many companies.
Founded in 2018Bangalore, Karnataka, IN
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase