Jacobs Management Group, Inc. ยท 17 hours ago
Customer Experience Specialist
Aurora, IL
Full-time
Onsite
New Grad, Entry LevelJacobs Management Group, Inc. is seeking a Customer Experience Specialist to enhance patient care through effective customer support. In this role, you will manage orders, resolve inquiries, and collaborate with sales and warehouse teams to ensure timely delivery of medical products.
DeliveryHealth CareHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Process inbound orders and verify pricing, minimums, freight terms, approvals, and licenses
Communicate backorders, alternatives, and additional charges
Track, update, and resolve daily tickets in HubSpot
Support customer inquiries on orders, products, troubleshooting, and finance issues
Coordinate closely with Sales and Warehouse teams to ensure accurate fulfillment
Escalate issues when needed and balance customer needs with company policy
Qualification
Required
Be able to do the job as described
Comfortable using CRM and ERP systems like HubSpot and Microsoft Business Central
Experienced with medical devices or medical product environments
Strong professional communication and polished phone etiquette
Preferred
Preferably familiar with EDI order processing or international shipments
Company
Jacobs Management Group, Inc.
Jacobs Management Group is a staffing and recruiting company providing healthcare recruitment services.
Founded in 1988
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Cari Kraft
CEO | Recruiter Top Pharmaceutical, Medical Device & Biotechnogy Executive Search & Recruiting Firm
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