Unframed Digital · 22 hours ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $75K/yr
1+ years expUnframed Digital is a fast-growing, women-owned AIO and Search Engine Marketing agency founded in 2020. The Account Manager role is responsible for owning client relationships and ensuring account success, encompassing client strategy, project management, and team coordination for service delivery excellence.
AdvertisingDigital MarketingSocial Media MarketingWeb Development
Responsibilities
Serve as the primary point of contact for a portfolio of AIO/SEO, paid ads, and website retainer clients
Build deep relationships with client stakeholders and understand their goals, KPIs, and success metrics
Lead onboarding for new clients in partnership with sales and delivery teams
Translate client goals into clear strategic direction and priorities for internal teams
Host recurring client calls including reporting and strategy discussions
Proactively identify risks, opportunities, and upsell or expansion opportunities
Own timelines, deliverables, and scope for all assigned accounts
Work closely with the SEO and creative (copywriting, UX/UI, development) teams to ensure work is delivered on time and to Unframed Digital’s standards
Maintain clear workflows and documentation in Asana
Manage scope creep and set clear, confident boundaries with clients
Qualification
Required
1-3 years of experience in account management, marketing management, or in a client success role
Experience with digital marketing and marketing strategy is a necessity
Ability to analyze data and apply learnings, ask probing questions and think strategically to create an ideal solution for the client
Strategic mindset of a marketing manager/director and understand client goals, audiences and channels to drive strategic growth
Comfortable managing and working in tools like Asana, Slack, and CRMs
Emotional intelligence and the ability to navigate client dynamics with confidence and tact
Excellent at managing priorities, hitting deadlines, multi-tasking and adapting
Expert communicator: active and empathetic listener, detail-oriented and passionate about getting the full picture and effectively communicating that to a team
Team player: happy to help and add to a positive work environment, collaborates without ego and values accountability, feedback and creative ideas
Resourceful & solution-driven: looks forward to a challenge, can figure things out on your own, and has a track record of being solutions-oriented
Strives for excellence: high standards and expectations for oneself and others, takes pride in work
Insatiably curious: always learning and yearning for more, does not fear the unknown
Preferred
Agency experience strongly preferred
Experience in Google Analytics, LookerStudio, and Google Tag Manager is preferred
Preference: Colorado candidates strongly preferred
Benefits
Health insurance stipend covering 50% of premium up to $500
Competitive retirement plan available offering a match up to 3%
WiFi and cell phone stipend
Unlimited PTO
4 weeks of paid family leave for eligible employees after 6 months of employment
Annual budget for professional development and continued education after 6 months of employment
Company
Unframed Digital
Unframed Digital provides social media marketing, digital advertising, and web development services.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Maggie Swift
Co-Founder
Company data provided by crunchbase