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Carter Support Services · 5 days ago

Chief Operating Officer (COO) – Gym & Facility Operations

Spring, TX

Part-time

Onsite

Director/Executive

Carter Support Services is seeking a Chief Operating Officer (COO) for KDC GLOWBALL, an innovative indoor entertainment destination. The COO will lead all operational aspects, ensuring exceptional experiences in facility management, programming, staffing, customer service, safety, and financial performance.

Management Consulting

Responsibilities

Develop and implement operational strategies that support business growth, membership retention, and community engagement

Oversee daily operations of the facility, including glow basketball courts, leagues, special events, and support areas (VIP lounge, common areas, etc.)

Partner with executive leadership to define long-term goals and facility expansion opportunities

Build, lead, and mentor a high-performing operations team, including supervisors and frontline staff

Drive a culture of accountability, professionalism, and customer-centric service

Create comprehensive training programs to reinforce safety protocols, operational procedures, and guest engagement

Ensure all programs (open play, leagues, Skills Academy, events) run smoothly and align with brand expectations

Analyze customer feedback and operational metrics to improve guest satisfaction and increase repeat visitation

Champion service excellence across all touchpoints — from first contact to facility exit

Implement facility management best practices to maintain cleanliness, safety, and operational readiness

Ensure compliance with all local regulations, safety standards, and risk management protocols

Lead incident response planning, emergency procedures, and staff safety training

Support budgeting, forecasting, and financial planning to drive profitability and operational efficiency

Manage vendor relationships, equipment maintenance, and operational expenditures

Track KPIs (revenue, utilization, retention, customer satisfaction) and report performance to senior leadership

Collaborate with marketing to support member acquisition, retention campaigns, and program promotions

Represent KDC GLOWBALL in community partnerships (schools, youth organizations, athletics groups)

Qualification

Financial managementLeadership experienceStrategic thinkingOperational improvementsSafety complianceTeam mentoringCustomer experiencePassion for sportsEvent managementMembership optimizationLED technology knowledgeInterpersonal skillsConflict resolutionOrganizational skills