Maximus · 1 day ago
Future Opportunities - Customer Service Representative (Onsite - Elizabeth, NJ)
Elizabeth, NJ
Full-time
Onsite
Entry Level
$19.50/hr - $23/hr
1+ years expMaximus is a company that is anticipating hiring Customer Service Representatives to support their New Jersey State Based Exchange team. The role involves ensuring timely case assignments, educating clients, and performing various administrative tasks to support the team's operations.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Ensure timely determination of daily assignments of elevated cases
Report outcomes on an ongoing basis
Educate clients via phone and email to support initiatives
Record all follow-up as necessary
Retrieve transactions from other business units requiring extensive analysis and complete task as prescribed
Act as a subject matter expert and remain up-to-date on relevant policies and procedures
Perform special reviews and in-process quality reviews as needed
Work closely with other business units to understand the business requirements and issues
Identify and resolve both systematic and manual errors
Perform case processing
Research case history to determine if appropriate actions were taken
Process notices
Review and provide feedback to documentation/processes from different business units
Track and document all research requests and inquiries
Work closely with management in resolving difficult and complex tasks
Meet individual and group performance expectations and standards
Meet key performance metrics
Responsible for adhering to established safety standards
Must be able to remain in a stationary position for an extended period of time
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Work is constantly performed in an office environment
Performs other duties as assigned by management
Qualification
Required
High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience
Excellent organizational, interpersonal, and communication skills
Ability to type and process material in an expeditious manner
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently
Ability to follow instructions and perform repetitive tasks
Ability to learn new software programs
Benefits
Quarterly bonuses based on performance included
Paid Time Off Package: Enjoy PTO, Holidays, and Sick Leave
Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Acknowledge and appreciate outstanding employee contributions.
Invest in your ongoing education and development.
Additional benefits and discounts exclusively for employees.
Access a range of wellness programs and resources tailored to your needs.
Participate in training programs, workshops, and conferences.
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase