Luna Physical Therapy · 6 days ago
Clinical Onboarding Associate
United States
Full-time
Remote
Entry, Mid Level
$0/yr - $4K/yr
2+ years expLuna Physical Therapy is a company that has redefined physical therapy with technology and proven clinical models. The Clinical Onboarding Associate II plays a critical role in welcoming therapists to the Luna platform and ensures they feel confident and prepared as they begin delivering care through Luna.
AppsFitnessHealth CareWellness
Responsibilities
Serve as the primary point of contact for therapists beginning immediately after credentialing and payer enrollment are complete, guiding them from “Pending Active” to full platform activation
Initiate and manage onboarding communications, ensuring therapists understand next steps, timelines, and expectations for successful activation
Demonstrate a deep understanding of the end-to-end onboarding process, including region-specific details, state-specific credentialing requirements, and enrollment procedures
Utilize the Luna therapist app and other technology platforms to facilitate the onboarding process and ensure therapists have access to necessary resources and training materials
Lead therapist onboarding calls focused on app functionality, clinical best practices, documentation processes, visit workflows, and strategies to support therapist success
Collaborate closely with Therapist Acquisition, Credentialing, and other internal teams to expedite the onboarding process and resolve any issues or barriers that may arise
Maintain accurate records and documentation related to therapist onboarding activities, ensuring compliance with regulatory requirements and internal policies
Identify and escalate gaps or barriers affecting therapist preparedness, app adoption, or clinical readiness
Contribute to continuous process improvement, offering feedback and insights to strengthen onboarding operations and clinical enablement content
Act as a mentor and resource for junior associates, providing guidance and support as needed to ensure consistent delivery of high-quality customer service
Stay informed on platform updates, feature enhancements, clinical best practices, and organizational workflows to maintain expert-level proficiency and deliver accurate guidance
Qualification
Required
Minimum of 2-3 years of experience in a customer-facing role, preferably in a healthcare or technology setting, with a focus on onboarding or customer success
Demonstrated ability to teach, coach, or guide clinicians or customers through complex workflows or software systems
Exceptional communication and interpersonal skills, with the ability to build trust, deliver clear guidance, and support therapists from diverse backgrounds
Excellent problem-solving abilities and attention to detail, with a track record of effectively managing complex processes and workflows
Ability to work independently and collaboratively in a fast-paced, team-oriented environment
Proficiency with technology platforms and software applications, with the ability to quickly learn new tools and systems
Requires a two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by equipment vendors, or job specific skills acquired through an apprenticeship program
Company
Luna Physical Therapy
Founded in 2018, Luna is the leading in-home, tech-enabled physical therapy platform.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-02Series C
2023-06-22Series B
2022-06-02Series B
Leadership Team
R
Ryan Gaffney
CTO Co-Founder
Recent News
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