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Newtown Savings Bank · 8 hours ago

Customer Service Specialist (Call Center)

Newtown, CT

Full-time

Onsite

Entry Level

1+ years exp

Newtown Savings Bank is looking for a professional, positive, and high-energy team player to join their team as a Customer Service Specialist. In this role, you’ll provide outstanding service to customers through various communication channels while handling inquiries and resolving issues to ensure a positive customer experience.

Financial Services

Responsibilities

Within a Customer Service Center environment, respond to customers through a variety of incoming communication channels including telephone, online and email while meeting Bank defined service standards. Provide customers with product and service information as well as account resolution

Acknowledge and courteously resolve customer complaints with a first-time resolution. Research and render decisions within authority level, referring to the department supervisor as needed. Take full ownership of the interaction from start to finish, ensuring timely follow-up and adherence to established deadlines. Strive to deliver elevated service by anticipating needs, providing clear communication, and ensuring customer satisfaction through professional and empathetic support

Maintain a high level of knowledge regarding all Bank services and product suites. Use knowledge to actively solicit new business from both customers and potential customers by identifying sales opportunities and uncovering needs. Actively sell the complete line of deposit products and services as well as make referrals to Commercial Lending, Mortgage Bankers and Newtown Investment Solutions

Process customer transactions received through incoming communication channels

Support the Bank’s Mission Statement, Vision Statement, and Habits

Support department management in creating and maintaining an environment where employees feel engaged, supported and valued