Sage · 3 days ago
Customer Success Manager
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expSage is a company that supports millions of small and medium sized businesses globally with technology. The Customer Success Manager will be responsible for driving partner adoption and satisfaction through proactive engagement and strategic guidance, ensuring partners achieve their desired business outcomes.
Business Information SystemsEnterprise SoftwareHuman ResourcesInformation TechnologySoftware
Responsibilities
Develop and manage a scalable framework to ensure SIAP partners are services-enabled and consistently deliver successful implementations
Ensure partners maintain certifications and adhere to Sage Intacct’s methodologies and service standards
Promote Sage Expert Services and Enablement Services to support complex implementations and increase project success rates
Collaborate with partners to align growth activities, accelerating renewal, up-sell, and cross-sell motions
Support partners in identifying and executing growth opportunities within their client base
Track and manage partner pipeline to ensure resource alignment with demand and revenue targets
Monitor partner performance and client satisfaction, resolving issues and managing escalations to ensure positive outcomes
Serve as a strategic advisor to partners, helping them grow their Sage Intacct practices and deliver measurable value to clients
Gather and share partner and client feedback with product and services teams to drive continuous improvement
Work closely with regional services, alliances, and product teams to align on partner strategy, enablement, and lifecycle engagement
Contribute to the development of joint business plans and strategic initiatives that accelerate Sage Intacct adoption
Represent Sage at key industry, partner, and client events to strengthen relationships and promote the SIAP program
Qualification
Required
5+ years of experience in partner management and SaaS sales, with a foundational understanding of accounting and advisory firm dynamics
Proven success in managing within a channel, preferably accountant and advisory firms and driving revenue growth through indirect channels
High accountability, time and project management skills
Experience in project management, service delivery, and implementation of cloud-based financial solutions
Strong business acumen with the ability to align partner expectations with commercial outcomes
Excellent communication, stakeholder management, and cross-functional collaboration skills
Willingness to travel up to 30%
Benefits
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on demand career development options and ongoing training offerings
Company
Sage
At Sage, we knock down barriers with information, insights, and tools to help your business flow.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alvaro Ramirez
CEO & President Southern Europe
Steve Hare
Chief Executive Officer
Recent News
2025-12-12
UK Investor Magazine
2025-12-09
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