Apply on Employer Site

Allstate · 8 hours ago

Good Hands Repair Network Administrative Consultant - Remote (CST/MST)

United States

Full-time

Remote

Entry Level

$54K/yr - $85K/yr

1+ years exp

Allstate is a company dedicated to protecting families and their belongings from uncertainties. They are seeking a Good Hands Repair Network Administrative Consultant who will serve as a liaison between repair shops, customers, and adjusters, ensuring smooth operations and high-quality service in the automotive repair process.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments

Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations, and decision-making process

Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management

Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

Qualification

Auto Technical Repair KnowledgeCCC OneAuto Damage AnalysisInsurance Policies FamiliarityAnalytical ThinkingResearchingCritical ThinkingNegotiationProblem Solving

Required

Passionate about delivering top-notch service and making a real impact

Ability to work closely with trusted repair shops to ensure everything runs smoothly

Ability to keep customers informed about their repair status

Ability to answer questions and resolve issues with care and professionalism

Ability to guide where repairs should take place and ensure high-quality work is delivered

Ability to negotiate fair pricing for parts and services

Ability to work hand-in-hand with leadership team to improve repair efficiency and keep costs in check

Thrive in a fast-paced environment

Loves problem-solving

Takes pride in helping people

Serves as primary liaison between the GRHN shops, customers, and adjusters

Negotiating appropriate actions to resolve customer issues and/or repair needs

Assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues

Processes claim payments

Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations, and decision-making process

Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management

Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

A dedicated workspace in your home that is private and free from distractions

Minimum internet bandwidth of 50 MB down / 5 MB up

An appropriate work surface and seating for a professional home office setup

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license

If applicable, you will be required to secure license(s) within 60 days of hire

Preferred

Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages

You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background (12 months preferred)

Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred

Familiarity with insurance policies, coverage, and repair processes

Candidates in Mountain, Central Time Zones preferred