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ezCater · 1 day ago

Senior Design Manager, Supply (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$185K/yr - $236K/yr

8+ years exp

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They are seeking a Senior Product Design Manager to lead design for their Supply domain, managing a team of product designers and collaborating with various stakeholders to enhance partner experiences.

CateringFood and BeverageHospitalityMarketplace

Growth Opportunities

No H1B

Responsibilities

Own the design vision for partner experiences in Supply: Define and communicate a compelling design vision for the Supply domain in partnership with Product, Engineering, and Operations leaders, ensuring our partner tools and workflows feel cohesive and connected across surfaces and squads

Shape strategy, roadmaps, and outcomes: Collaborate with PM and Eng leads to shape roadmaps and goals for your teams, grounding decisions in partner needs, business objectives, and clear success metrics. Ensure team roadmaps are user‑centered, research‑informed, and consider the broader ecosystem of Supply and Marketplace experiences

Lead and grow a high‑performing Supply design team: Manage, mentor, and coach a group of product designers working across multiple Supply product areas. Actively support their career development through clear goals, regular feedback, and thoughtful growth opportunities

Drive excellence in craft and quality across products: Set and uphold a high bar for UX and visual quality across the partner experience, reviewing work, providing clear direction, and ensuring consistency with ezCater’s design system and design principles. Take responsibility for overall design quality across the Supply surfaces your team supports

Champion discovery, research, and data‑informed decisions: Partner with UX Research and Analytics to deeply understand catering partner workflows and needs, and to shape problem spaces and opportunities across Supply. Ensure your teams define clear hypotheses, measure outcomes, and use both qualitative and quantitative data to inform design decisions

Balance speed, quality, and impact: Help your teams apply ezCater’s design process effectively, from exploration and concepting through to iteration and delivery, choosing the right level of fidelity and rigor for the problem at hand. Guide trade‑offs that balance partner experience quality, technical constraints, and business impact

Strengthen cross‑functional collaboration: Build strong, trusting relationships with Product, Engineering, Ops, and other partners. Facilitate effective working sessions, design reviews, and cross‑squad alignment so that Supply initiatives move forward with clarity and shared ownership

Elevate communication and influence: Communicate complex problems and design directions in ways that are clear and compelling for different audiences, from squad‑level partners to Supply and Product leadership. Use storytelling to connect design decisions to partner needs, operational realities, and business outcomes

Own team health, culture, and ways of working: Create and maintain a healthy, inclusive, and collaborative culture on your team, aligned with ezCater’s values. Evolve design rituals (crits, reviews, share‑outs, retros) that help your designers and cross‑functional partners do their best work

Lead recruiting and hiring for your area: Partner with Design leadership and Recruiting to identify talent needs, shape role definitions, and run effective hiring processes for product designers in the Supply domain. Participate in interviews, calibrations, and decision‑making to ensure we continue to build a diverse, high‑bar design team

Qualification

Product/UX designManaging product designersDesign strategyResearchData analysisUXInteraction designVisual/UI craftDesign systemsEmpathy in leadershipCommunicationCross-functional collaboration

Required

8+ years of experience in product/UX design, including substantial experience designing and shipping complex, multi‑surface products (e.g., marketplaces, B2B tools, logistics/operations platforms, or similar)

3+ years of experience managing product designers, including responsibility for career development, performance, and coaching across multiple work streams

Proven ability to lead product and design vision in partnership with Product and Engineering leaders, setting strategy and goals for multiple teams or product areas

A strong, well‑rounded design foundation: UX and interaction design, visual/UI craft, systems thinking, and comfort working with and evolving a robust design system

Demonstrated experience using research and data (qualitative and quantitative) to inform design decisions, validate hypotheses, and measure impact

Excellent communication and storytelling skills – you can frame complex problems clearly, tailor your narrative to different audiences, and facilitate productive cross‑functional discussions that lead to concrete decisions and next steps

A track record of operating effectively in ambiguous problem spaces, bringing structure and clarity to messy, interconnected domains and helping teams navigate trade‑offs

A leadership style rooted in empathy, direct feedback, and a growth mindset; you're generous with your time and knowledge and care deeply about building inclusive, psychologically safe teams

Preferred

Experience designing for supply‑side experiences in marketplaces, B2B platforms, or logistics/operations tools (e.g., partners managing menus, orders, performance, and marketing programs)

Experience collaborating closely with Operations, Sales, or Account Management teams who support external partners or merchants

Hands‑on experience building or scaling a multi‑product design system and partnering with front‑end platform teams

Familiarity with frameworks like Jobs To Be Done, service design, or similar approaches to structuring complex, cross‑team problem spaces

Experience working in or around the food, restaurant, catering, or delivery industries