Help Desk Analyst jobs in United States
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Seneca Resources Company, LLC ยท 7 hours ago

Help Desk Analyst

positionMontgomery, AL
timeContract
remoteOnsite
seniorityEntry Level
money$18/hr - $20/hr
date1+ years exp

Seneca Resources Company, LLC is seeking a Help Desk Analyst to serve as the first point of contact for clients and customers at the Department of Finance. The role involves troubleshooting, documenting issues, and ensuring customer service tickets are resolved efficiently.

Oil & Energy
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Comp. & Benefits

Responsibilities

Serve as the 1st Point of Contact for clients and customers at Department of Finance
Perform general troubleshooting with customer via phone contact
Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
Route unresolved tickets to appropriate Tier 2 staff
Follow-up and update clients/customers and internal teams as appropriate
Follow, review, and update all Service Desk procedures
Limited systems administration work
Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities
Resolve, escalate and track customer service tickets through to resolution

Qualification

Service/Help Desk experienceTroubleshooting skillsCustomer service skillsMS Office proficiencyAnalytical skillsIvalua Procurement knowledgeCGI Advantage knowledgeCGI HRM knowledgeERP application supportCommunication skillsTeamworkInitiativeAttention to detailProblem solvingTime management

Required

1 year Service/Help Desk experience
General knowledge of troubleshooting and Tier 1 application support
Great customer service skills
Excellent communication skills both written and verbal
Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up
High school diploma with 1 year troubleshooting software (IT Tech)
1 year knowledge of troubleshooting and Tier 1 application support

Preferred

Knowledge of Ivalua Procurement application
Knowledge of CGI Advantage application
Knowledge of CGI HRM application
Experience with support or configuring ERP style applications
Two years of experience in troubleshooting and installing business and/or Government applications software
1 year of credit from an accredited college or technical school in the field of Information Systems

Company

Seneca Resources Company, LLC

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Seneca Resources Company, LLC, the exploration and production segment of National Fuel Gas Company, headquartered in Houston, Texas, explores for, develops, and produces natural gas in the Appalachian Region including the Marcellus and Utica Shales.
dateFounded in 1913
location
Houston, Texas, US
people-size201-500 employees
web-link
http://www.natfuel.com/seneca/default.aspx

Funding

Current Stage
Growth Stage

Leadership Team

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John McGinnis
Chief Operating Officer
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Todd Abbott
Chief Operating Officer
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Company data provided by crunchbase