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The Community Builders, Inc. · 13 hours ago

Community Life Service Coordinator

Boston, MA

Full-time

Onsite

Entry, Mid Level

$55K/yr - $65K/yr

2+ years exp

The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer focused on strengthening neighborhoods across the nation. The Community Life Service Coordinator will develop and coordinate support services for residents, ensuring their success through partnerships and program planning.

ConstructionProperty ManagementReal Estate

Responsibilities

Work with local organizations to successfully implement community engagement initiatives, including the annual CL Questionnaire

Develop and monitor progress of the Community Success Plan, a one-year, data-informed strategic plan outlining site priorities, strategies, and activities to meet CL outcomes by 2025

Track and report on progress as required by partners and funders to fulfill grant commitments

Build relationships with residents to better understand their aspirations and goals, and connect them with local resources and opportunities

Conduct new welcome orientations for new residents

Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door knocking

Use of TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents and outcomes achieved

Participation and coordination of resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease violations

Participate in ongoing professional development, at least 12 hours per year that pertain to the SC position

Recruit and lead volunteers and interns to assist on the site

Other duties and responsibilities as requested

Qualification

Community engagementData collectionAnalysisRelationship buildingHousing policiesProficiency with MS OfficeBilingual SpanishCustomer serviceCommunication skillsProblem-solving skillsOrganizational skills

Required

Experience working with families of diverse backgrounds, and issues relating to financial mobility, community engagement, health and wellness and other social determinants of health

Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services

Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to, residents, senior staff, volunteers, interns, and community partners

Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies

Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners

Excellent communication, organization, problem-solving and writing skills

Ability to work some weekends and evenings is required

Bachelor's degree with a focus in social work, human services, public health, or community development

2+ years of overall professional experience working with seniors and people with disabilities in housing or human services agencies required

Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs