w3r Consulting · 6 days ago
Project Coordinator
Detroit Metro
Contract
Onsite
New Grad, Entry Levelw3r Consulting is seeking a Project Coordinator responsible for oversight of an outbound call campaign and coordination among various teams. The role involves serving as a liaison, leading meetings, providing performance reporting, and ensuring alignment of schedules and training.
AnalyticsConsultingInformation TechnologyLegal
Responsibilities
Provisioning access to support the outbound call program
Serving as a liaison between SHS, vendor and SO teams
Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings
Provide weekly performance reporting
Ensure roster and schedules are aligned with expectations
Coordinate training
Call listening for accuracy and soft skills, making recommendations based on observations
Work with business partner manager on coaching opportunities and alignment
Monitor performance and request corrective action as appropriate
Qualification
Required
Oversight of an outbound call campaign
Coordination between Service Operations teams, Senior Health Services team and vendor teams
Provisioning access to support the outbound call program
Serving as a liaison between SHS, vendor and SO teams
Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings
Provide weekly performance reporting
Ensure roster and schedules are aligned with expectations
Coordinate training
Call listening for accuracy and soft skills, making recommendations based on observations
Work with business partner manager on coaching opportunities and alignment
Monitor performance and request corrective action as appropriate
Project Management
Call center experience
Leadership and analytical experience with data / operations
Bachelors Degree in related field required
Company
w3r Consulting
W3R Consulting is an information technology company that provides advanced analytics and program management services.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
E
Eric Hardy
President and CEO
Company data provided by crunchbase