NLB Services · 2 days ago
Business Analyst – Recovery Modernization (Loan Originations)
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
4+ years expNLB Services is seeking an experienced Business Analyst specializing in loan originations and recovery modernization initiatives to enhance lending processes and systems. The role involves analyzing current processes, designing future frameworks, and collaborating with various stakeholders to implement digital modernization efforts in loan origination and recovery functions.
AnalyticsConsultingRecruiting
Hiring Manager
Shyam Ram
Responsibilities
Lead requirement gathering, documentation, and analysis for loan origination and recovery transformation initiatives
Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap
Influences and significantly contributes to the design process to ensure it supports business requirements and an optimized user experience. Partners effectively with Enterprise Architecture to influence the portfolio role within Enterprise strategy
Evaluate legacy platforms and recommend new-age solutions to improve recoveries through digital outreach, analytics-driven segmentation, and workflow orchestration
Define functional requirements for recovery enhancements such as skip tracing, promise-to-pay (PTP) tracking, field collections modules, and digital repayment channels
Evaluate legacy workflows, identify modernization opportunities, and define scalable future-state operating models
Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities
Develop BRDs, FRDs, Epics/User Stories, Process Maps, Data Models, and Acceptance Criteria
Collaborate with product and engineering teams to convert business needs into actionable technical requirements
Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team
Support platform selection, migration strategy, integration requirements, and process re-engineering
Perform gap analysis between existing and target platforms for originations and collections/recovery
Partner with Risk, Credit, Collections, Compliance, and Operations to align workflows with policy and regulatory expectations
Work with QAS to lead project testing strategy. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience
Capture requirements for multiple highly complex systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables
Conduct UAT planning, test case design, execution, and defect triage
Advises on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards
Monitor implementation progress, assist in change management, and support post-deployment stabilization
Generate reporting and insights to measure recovery performance and origination efficiency improvements
Act as a bridge between technology, operations, and internal business units
Qualification
Required
4–8+ years' experience as a Business Analyst (Finance/Banking preferred)
Strong domain knowledge of loan originations: underwriting, scoring, approval, documentation, funding
Strong experience in Collections and Defaults
Perform current and future state analysis
Work closely with Business and transform requirements for Dev teams
Experience in building out Use Cases
Experience in collections and loan recovery modernization, workflows, and automation
Hands-on experience building process maps (AS-IS/TO-BE) using tools such as Visio, Lucidchart, or BPMN
Proven experience writing detailed BRDs/FRDs/User Stories and working in Agile/SAFe environments
Strong understanding of regulatory guidelines and compliance frameworks in lending ecosystem
Familiarity with LOS platforms, recovery systems, workflow orchestration, and digital automation solutions
Excellent stakeholder communication, problem-solving, and analytical skills
Ability to translate business needs into technical requirements with precision
Preferred
Experience with modernization of legacy loan platforms (e.g., Temenos, Fiserv, nCino, Finacle, etc.)
Experience working with CGI Credit Studio Recovery Modernization platform
Exposure to delinquency management, collections engines, restructuring, or charge-off processes
Experience with ML-based risk scoring or automation in origination workflows
Company
NLB Services
NLB Services is a fast growing consulting, analytics and digital transformation company.
5001-10000 employees
H1B Sponsorship
NLB Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Abhilash Raghavan
Chief Business Officer
Sachin Alug
Founder
Recent News
Deccan Chronicle
2025-11-18
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2025-10-23
2025-10-23
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