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Pinnacle Technology · 3 days ago

Call Center Associate

West Hollywood, CA

Full-time

Onsite

New Grad, Entry Level

$24/hr - $24/hr

Pinnacle Technology is seeking a Call Center Associate to join their team. The role involves managing patient menu selections and ensuring compliance with dietary guidelines while providing excellent service and support in a food service capacity.

ConsultingInformation TechnologyOutsourcingSoftware

Hiring Manager

Kuldeep Singh

Responsibilities

Review and modify patient menus by adding, deleting or substituting food items in accordance with physician’s and dietitian’s orders and restrictions

Seek and apply knowledge of food and human nutrition with scope of assigned responsibilities when modifying the menu and/or responding to patient’s stated preferences/intolerance. Appropriately seek guidance and support from a Registered Dietetic Technician where complexity of the diet exceeds knowledge base

Obtain menu selections at the patient’s bedside or over the phone assuring compliance to the physician’s diet order and departmental guidelines for menu correction. Explain menu modifications/substitutions to patients, such as sodium restriction

Act as ambassador and facilitator of food services on the patient care unit by contributing to the coordination of menus, services, and information used by food service staff, dietitians, and diet technicians in the care of patients

Perform routine clerical and nutrition care functions on the unit to include collection and data entry of patient menu selections and food preferences/intolerances, processing and validation of diet orders, and maintenance of the menu materials in the units

Orient patient to the menu system and services offered by the department

Seek feedback on patient satisfaction by asking visitation questions, resolving concerns promptly, and communicating issues of concern to the leadership for action as appropriate

Provide input and patient feedback on acceptance of menu items to assist in development of menus and/or new food items