Apply on Employer Site

Cypress HCM · 1 day ago

Benefits Analyst

San Francisco, CA

Contract

Onsite

Mid Level

$49.30/hr - $49.30/hr

4+ years exp

Cypress HCM is a company focused on enhancing employee experience, and they are seeking a Benefits Analyst to provide program and operational support for their benefits team. The role involves handling benefits escalations, administering bswift, ensuring compliance with healthcare regulations, and supporting special projects related to benefits management.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Responsibilities

Be the first point of contact for benefits escalations to the appropriate benefits COE or Rewards Ops team member. Monitor cases and channels (e.g. Slack: Benefits-talk, Service Now tickets tier 3 tickets, bswift, ERC, webinar chat) observe and report on trending issues, research specific concerns and resolve working with employee, vendors and COE as needed

Provide information to explain benefits and changes to employees and answer employee queries about benefits policies ad hoc and during benefit meetings, benefit fairs, as needed. May include updating healthcare content in call center training decks and FAQs

Bswift administration: Review and update Open Enrollment requirements to include updating text and plan details and testing the bswift enrollment tool and Emma for annual Open Enrollment readiness. Perform final test OE site after benefit administrator vendor and Rewards Ops sign off to confirm enrollment flows, content and rates

Communications content review: Open Enrollment/EOY video library, PDFs (e.g. Rewards Guide R1), OE website content, benefits.adobe.com October OE updates and end of year updates. And ad-hoc and midyear work on benefits.adobe.com health care content review, birthday cards, vendor custom communications and mailers and vendor microsite reviews

Events support: Liaise with internal and external teams on healthcare events, including calendaring and fulfillment. Confirm healthcare vendors OE fair and pop-up attendance and signage. Support programmatic webinars by coordinating scheduling and promotion and reviewing of supporting collateral (decks, flyers, posters, FAQs, tip sheets, etc. R1) as needed

Review SBCs, plan booklets, schedule of benefits and other compliance documents and coordinate with program managers to support any compliance implementation and posting

Support legislative requirements such as healthcare transparency, mental health parity (reviewing documents, posting mandatory employee notifications, tracking, scheduling)

Contribute to compliance administration such as non-discrimination testing, PCORI fees, SFHCSO liabilities, etc

Project manage and track annual compliance notices (e.g., SAR, Medicare, HIPAA) and aggregate notices for employee notification by annual deadlines

In partnership with Sr. program managers, help drive or support various special projects such as RFP, implementation of new benefits vendors or programs, and or acquisition support

Support survey submissions (e.g. SVEF benchmark survey, Corporate Equality Index CEI)

Standard Operating Procedures (SOP) creation and maintenance: Assist in documenting regular routine business processes, as well as testing already documented procedures. Assist with creating an inventory archive of all routine BAU tasks for the program managers

Qualification

US benefits administrationERISA regulationsCertified Benefits ProfessionalCertified Employee Benefit SpecialistAnalytical skillsOrganizational skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

4 years+ of directly applicable US benefits administration experience

Knowledge of Employee Retirement Income Security Act (ERISA) regulations, and other applicable federal, state, and local laws governing benefits

Strong organizational skills, ability to multi-task in a fast-paced environment

Strong oral and written communication skills and attention to detail

Ability to work both independently and within a team to meet common goals

Demonstrate analytical and problem-solving capabilities to manage escalations and help Sr. program managers identify root causes of issues

Ability to collaborate with various stakeholders such as Employee Resource Center (ERC), payroll, communications, and vendors

Demonstrate desire to grow and learn new things, have a willingness to roll up the sleeves to help out

Ideally has a great balance of having fun while getting the job done

Bachelor's Degree in related field. Required education may be substituted by additional years of experience. If no degree, 8 years experience required