Apply on Employer Site

IT Solutions · 19 hours ago

Engineer, Technical Alignment

Kansas City, MO

Full-time

Hybrid

Entry, Mid Level

1+ years exp

IT Solutions is a nationally recognized leader in the IT space, specializing in providing high-end technology solutions to small and mid-market businesses. The Analyst, Technical Alignment plays an integral part in supporting the Technology Alignment Department by providing proactive services and support to clients, ensuring all client technologies are functioning properly and reducing the need for reactive support.

ConsultingEducationHardwareInformation TechnologyProfessional ServicesSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Adhere to our established Technology Alignment processes, procedures, and policies

Assist with client onboarding and offboarding procedures

Provide proactive IT support to clients, ensuring all physical and digital networks are operating smoothly without any interruptions

Monitor and remedy client infrastructure issues and alerts in a timely manner

Perform regular onsite proactive services that will reduce the need for reactive support

Perform regular checks for maintenance installation to ensure all systems are running smoothly

Document system reviews, recommendations, internal processes, and procedures

Escalate client issues to the Technology Alignment Team Lead if need be

Provide additional IT support to other departments as required

Participate in after-hours on call and/or on call escalation rotations as assigned

Other assignments as instructed by the Technology Alignment Team Lead

Attend regular internal/external meetings

All other duties and responsibilities as assigned by the Technology Alignment Team Lead

Qualification

Microsoft certificationCisco certificationVMware experienceWindows Server skillsNetwork administrative supportDisaster Recovery knowledgePatch management toolsCommunication skillsProblem-solving skillsTeam player spirit

Required

Post-secondary diploma or bachelor's degree in Computer Science or Information Technology; and/or 1-5 years of proven technical support experience

Any of the following professional IT certifications: Microsoft, Citrix, Sophos, Cisco, Comptia

Proven experience providing network administrative support

Previous experience working with VMware, Windows Servers, RMM, and PSA

Advanced MS Windows Server administrative skills and support skills

Experience in administering, managing, and troubleshooting patch management tools

Sound knowledge of backups and Disaster Recovery software and strategies

Experience with Datto BDR and VEAM

Excellent communication, interpersonal, and active listening skills

Professional, proactive, and personable telephone etiquette

Ability to adapt and respond to challenging situations, different personality types, and difficult client inquiries

Ability to solve problems independently, effectively, and efficiently

Ability to multi-task and work under tight deadlines

Ability to manage changing priorities effectively and efficiently

Strong team player spirit is a must

Must be willing to work in a hybrid working environment

Must be willing to attend the office or client worksites in-person when required

Preferred

Previous experience working with a Managed service provider is an asset

Experience in creating custom scripts using Remote Management Tools, such as ConnectWise, Automate, or Datto will be an asset

Benefits

Rich Medical and prescription plans

Dental & Vision

Paid Holidays and Flexible Paid Time Off

401K/401K Roth with Safe Harbor matching

Stock Appreciation Rights

Company-paid life insurance, long-term and short-term disability insurance

Company-paid mental health support & financial wellness services

FSA for medical and dependent care

HSA option with compatible medical plan

Company-paid training, materials, and exams

Performance-based bonuses

Company

IT Solutions

With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business.

Founded in 1994

Washington, Pennsylvania, USA

501-1000 employees

https://www.itsolutions-inc.com/

H1B Sponsorship

IT Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)