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Northwell Health · 6 hours ago

Supervisor, Patient Access Services

Sleepy Hollow, NY

Full-time

Onsite

Mid, Senior Level

4+ years exp

Northwell Health is seeking a Supervisor for Patient Access Services who will oversee the daily operations of the Hospital access services departments. The role involves supervising staff, ensuring compliance with regulations, and promoting departmental goals through effective team management.

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Responsibilities

Promotes Patient Access Services department goals by selecting, motivating, and training capable team members

Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives

Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable

Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner

Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times

Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed

Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates

Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service

Monitors the inpatient and outpatient registrations for quality assurance

Responds to concerns of patients, families, physicians, and staff

Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions

Qualification

Patient Access ServicesOperational ManagementLeadershipQuality AssuranceProcess ImprovementTeam TrainingCustomer ServiceCommunication

Required

Associate's Degree required, or equivalent combination of education and related experience

4-6 years of relevant experience and 0-2 years of leadership / management experience, required

Company

Northwell Health

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Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

Founded in 1997

Manhasset, New York, USA

10001+ employees