Mindlance · 5 hours ago
Process Manager
Richmond, VA
Contract
Hybrid
Entry, Mid Level
$40/hr - $45/hr
2+ years expMindlance is a company seeking a Process Manager to support the Collections Process Management team during a period of transformation and growth. The role involves leading account-level research, conducting root cause analysis, and recommending enhancements to processes and controls to improve customer experience and mitigate risk.
Human Resources
Hiring Manager
Mohammad Sami
Responsibilities
Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements
Present findings and recommendations to process owners and stakeholders to guide remediation actions
Identify and escalate trends that help to inform on targeted control or process enhancements
Ensure documentation is clear, current, and supports compliance, audit, and risk needs
Recommend and execute documentation updates to strengthen clarity, alignment, and operational effectiveness
Use existing documentation to guide analysis and identify gaps or inefficiencies
Develop supplemental materials as needed to reflect evolving processes and controls
Flag and escalate unclear scenarios or documentation gaps, proposing next steps when guidance is needed
Partner with risk, compliance, legal, and business stakeholders to validate findings and resolve issues
Qualification
Required
Strong analytical skills with experience in account-level research and root cause analysis
Comfortable navigating ambiguity and in a dynamic, evolving environment
Ability to prioritize and work in a fast-paced environment while managing multiple projects simultaneously
Highly organized and detail-oriented, with proven ability to produce audit-ready documentation
Proactive and resourceful, able to work independently while escalating appropriately
Effective communicator who can synthesize and clearly present findings and recommendations to a mid and senior level audience
Bachelor's Degree or military experience
At least 2 years of process or project management experience
At least 1 year of experience with Google Suite (Gmail, Calendar, Drive, etc.)
Preferred
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
Business Process Management (BPM) certified
1+ years of experience in Compliance or Risk Management
Experience in SQL and/or data visualization (e.g. Tableau)
Experience or familiarity with Collections or Recoveries
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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