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Fortune · 1 day ago

Senior Marketing Operations Manager

NYC Metro Area

Full-time

Onsite

Mid, Senior Level

$0/yr - $140K/yr

6+ years exp

Fortune is a global media organization dedicated to helping its readers succeed in business. They are seeking a Senior Manager of Marketing Operations to manage consumer marketing operations and ensure core processes run smoothly while supporting growth across Fortune’s consumer business.

Publishing

Hiring Manager

Chandan Chowdhury

Responsibilities

Own and operationalise the day-to-day of subscription management, from billing and dunning compliance to circulation reporting

Partner with our print agencies to manage print operations, including affiliates that sell Fortune’s magazine and fulfilment partners

Lead and coach two customer service team members, ensuring quick response times and subscriber satisfaction

Oversee chargebacks and payment workflows, working closely with Finance and Legal to minimise risk

Support consumer marketing leads with tent-pole campaigns, including list pulls, compliance checks, and reporting

Manage vendor relationships, contracts, and renewals in partnership with Procurement and Legal

Ensure compliance with data privacy requests (DSARs) and coordinate responses with Legal and customer service

Develop processes, documentation, and dashboards that give the marketing team visibility and efficiency

Collaborate with Product Marketing, Consumer Marketing, and cross-functional partners to align on priorities and roadmap

Qualification

Marketing operationsSubscription managementVendor managementData privacy complianceProcess-building skillsPeople managementClear communicationOrganizational skillsCollaborationFast-paced environment

Required

6+ years in marketing operations, consumer marketing, or subscription management

Experience managing people and vendors; proven ability to run multiple workstreams

Strong organizational and process-building skills; comfortable creating structure in fast-moving environments

A clear communicator who can partner across teams and translate operational details into business impact

Preferred

Familiarity with subscription fulfillment or print circulation is a plus

Understanding of data privacy obligations (e.g., GDPR, DSAR handling) a plus

Benefits

20 vacation days and 2 personal days on top of 11 company holidays and an honor-based sick leave policy

Health, dental, and vision coverage (90% paid for individuals and families), along with flexible spending accounts where Fortune contributes to your HSA

401(k) plan

Generous parental leave

Dependent care, commuter, and cell phone benefits

Tuition reimbursement program

A commitment to an open, inclusive, and diverse work culture

Company

Fortune

FORTUNE is a global media organization dedicated to helping its readers, viewers, and attendees succeed big in business through unrivaled access and best-in-class storytelling.

Founded in 1929

New York, NY, US

201-500 employees