Director of Customer Experience Strategy jobs in United States
info-icon
This job has closed.
company-logo

Rare CaratG-Era ยท 3 days ago

Director of Customer Experience Strategy

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive

Rare CaratG-Era is seeking a Director of Customer Experience Strategy to enhance customer satisfaction and drive loyalty through effective customer experience strategies. The role involves overseeing customer service initiatives, evaluating customer feedback, and leading a team to improve the overall customer journey.

Luxury Goods & Jewelry

Responsibilities

Designing and implementing customer experience strategies that enhance customer satisfaction, drive loyalty, and elevate service delivery standards
Overseeing customer service initiatives
Evaluating customer feedback
Developing action plans to improve the overall customer journey
Leading and mentoring a team, fostering a collaborative environment to achieve business objectives aligned with customer needs

Qualification

Customer Experience expertiseCustomer Satisfaction strategiesAnalytical SkillsCustomer journey mappingTeam LeadershipProcess improvementBachelor's degreeAdvanced degreeCommunication skillsProblem-solving skillsDecision-making skills

Required

Strong Customer Experience and Customer Service expertise
Proven ability to drive Customer Satisfaction through strategic initiatives
Exceptional Analytical Skills for interpreting customer data, trends, and insights
Effective Team Leadership experience to guide and motivate team members
Excellent communication, problem-solving, and decision-making skills
Experience with customer journey mapping and process improvement
Bachelor's degree in Business, Marketing, Management, or a related field; advanced degree is an advantage

Company

Rare CaratG-Era

twitter
company-logo
people-size201-500 employees
web-link
https://www.rarecarat.com/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase