RAYUS Radiology ยท 3 hours ago
IT Service Desk Support Specialist
St Louis Park, MN
Part-time
Onsite
New Grad, Entry Level
$20.70/hr - $28.44/hrRAYUS Radiology is looking for an IT Service Desk Support Specialist to join their team, focusing on providing first-line technical support for radiology and operations departments. The role involves assisting end-users with technical issues related to radiology information systems and medical imaging technologies.
Hospital & Health Care
Responsibilities
Serve as the initial point of contact for radiology staff experiencing technical issues with hardware, software, and medical imaging systems
Provide timely and effective solutions or escalate to higher-level support as needed
Diagnose and resolve basic technical problems related to desktop PCs, mobile devices, and medical imaging equipment
Utilize knowledge of RIS, PACS, and other relevant systems to address user concerns
Log and track all support requests received either via phone call queue or through the self-service portal in the IT Service Management System (ServiceNow)
Ensure accurate documentation of issues, resolutions, and user interactions to maintain comprehensive records
Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripheral devices
Ensure that all systems are up-to-date and functioning properly
Manage user access and permissions through systems like Microsoft Active Directory
Assist with password resets and account lockouts to maintain secure access to IT resources
Develop and maintain user guides, FAQs, and knowledge base articles to empower end-users and reduce recurring issues
Adhere to healthcare regulations such as HIPAA to ensure the confidentiality and security of patient information
Follow established protocols for data protection and system access
Work closely with IT teams and other departments to resolve complex issues and improve overall system performance
Participate in training sessions and meetings to stay informed about system updates and best practices
Qualification
Required
Provide first-line technical support for radiology and operations departments
Assist end-users with technical issues related to radiology information systems (RIS), picture archiving and communication systems (PACS), and other medical imaging technologies
Serve as the initial point of contact for radiology staff experiencing technical issues with hardware, software, and medical imaging systems
Provide timely and effective solutions or escalate to higher-level support as needed
Diagnose and resolve basic technical problems related to desktop PCs, mobile devices, and medical imaging equipment
Utilize knowledge of RIS, PACS, and other relevant systems to address user concerns
Log and track all support requests received either via phone call queue or through the self-service portal in the IT Service Management System (ServiceNow)
Ensure accurate documentation of issues, resolutions, and user interactions to maintain comprehensive records
Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripheral devices
Ensure that all systems are up-to-date and functioning properly
Manage user access and permissions through systems like Microsoft Active Directory
Assist with password resets and account lockouts to maintain secure access to IT resources
Develop and maintain user guides, FAQs, and knowledge base articles to empower end-users and reduce recurring issues
Adhere to healthcare regulations such as HIPAA to ensure the confidentiality and security of patient information
Follow established protocols for data protection and system access
Work closely with IT teams and other departments to resolve complex issues and improve overall system performance
Participate in training sessions and meetings to stay informed about system updates and best practices
Benefits
DailyPay
Company
RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Tzoumakas
Chief Executive Officer
Ryan Raschke
Chief Financial Officer
Company data provided by crunchbase